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Part Time Welcome Advisor - Meath

Meath

Part Time Welcome Advisor - Meath

Meath | County Meath | Ireland

Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 250 locations across the Republic of Ireland, we are the largest provider of financial services in the country.

Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building strong relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers' needs in order to ensure market leading positions in consumer, wealth management and business segments

Purpose of the Role:

The key focus of the role is to provide a highly professional, friendly and best in class service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

The Opportunity:

This is a fantastic opportunity to be part of a dynamic team and you will be given the opportunity to further your skillset that will enable you to grow and develop your career within the banking sector.

Key Accountabilities:

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

Essential Qualifications:

  • Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification

Essential Skills and Experience:

  • Previous customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jan 28, 2019
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