Person, Hair, Glasses, Accessories, Accessory, Face, Head

Crisis and Resilience Manager

Apply now

Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Crisis and Resilience Manager

Republic of Ireland | Permanent | Full time

Crisis and Resilience Manager

  • Republic of Ireland
  • Full time
  • Closing on: Oct 12 2022

Crisis and Resilience Manager- Bank of Ireland - Republic of Ireland

#li-hybrid #ij-hybrid

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Bank of Ireland are delighted to be hiring a Crisis and Resilience Manager to join our Group Resilience and Continuity team!

This is a fantastic opportunity to join Bank of Ireland and improve the Banks resilience and Crisis Management structures and therefore help to serve our customer admirably!

Who are We

The Group Resilience and Continuity (GR&C) team is part of the Group Payments and BCM business unit.

GR&C is responsible for developing and setting a comprehensive vision and approach as to how the Group manages business continuity risks (technology, incident/ crisis management & business continuity) and the management and maintenance of OCIR information and that ensures that Bank of Ireland Group meets the applicable regulatory requirements associated with ensuring operational continuity during a resolution event.

The GR&C team is responsible for implementing the appropriate business continuity management framework, management tools, methodologies and the provision of sound advice to all Divisions on key business continuity and OCIR risks.

What is the opportunity?

The successful candidate will have as their main responsibility supporting the implementation and maintenance of the Groups Crisis Management Framework across all jurisdictions.

The role will support Group functions and entities on Crisis Management activities particularly in relation to Crisis and Critical Incident Management, exercising and testing, horizon scanning and preparing Group wide response plans to plausible disruption events.

Additionally, as a member of the Crisis Management and Business Engagement team the candidate will be expected to identify, lead and deliver on a portfolio of initiatives that support the evolution of the Group's Resilience and Continuity.

Key Accountabilities

Support the Group Crisis Manager in real events where the Group Crisis Management Framework is invoked in response to disruption to Critical or Important Business Services.

Conduct lessons learned exercises in the aftermath of real events and ensure any non-conformances, corrective and improvement actions are tracked through to completion.

Support divisions with critical incident (silver) management plans.

Conduct near miss analysis of events which have the potential to test the Groups Resilience and Continuity measures.

Support the content preparation and delivery of Crisis Management training and awareness Group-wide.

Prepare threat assessment reports through a combination of internal and external horizon scanning activity.

Ensure the bank is able to plan for and respond to a range of conceivable disruption events to Important Business Services and Critical Services by working with the different teams to develop Group wide response plans and playbooks.

Support in maintenance of the Groups Crisis Management Framework, Gold and Silver plans and Crisis Management guidelines.

Monitor internal incidents closely and engage with SMEs from across the business to determine at what stage triggers are met for invoking / notification of the Groups Critical Incident Management Team.

Ensure management team are kept apprised of any sudden or emerging threats.

Prepare and maintain performance metrics and key performance indicators for the Group Crisis Management.

Provide oversight and support to new Critical Incident, Crisis Management and resilience and continuity initiatives and continuous improvement developments as appropriate.

Support the preparation of governance packs and papers on crisis management, operational resilience and business continuity initiatives.

Identify training needs and support the preparation of an annual training and awareness schedule for Crisis and Critical Incident Management.

Maintain the Groups notification tool (xmatters) with the relevant Crisis and Critical Incident Management teams.

Support the relationship managers and Divisional BC Representatives and Leadership Team in identifying and documenting robust recovery strategies

Support in preparing an annual testing schedule for Crisis Management, Critical Incident Management, Mission Critical Services and Important Business Services.

Support the business with testing and exercising their BCM strategies by preparing plausible scenario based exercises and attending scheduled testing sessions.

Identify and implement improvements by way of procedures, processes and training guides.

Partake in projects which may arise such as regulatory requests, technical developments and resilience and continuity enhancements.

Support the generation of Crisis Management, Operational Resilience and Business Continuity MI for various governance forums.

Support the closure of actions generated from business testing activities and as a result of critical incident root cause analysis.

Who are You

Essential Qualifications

  • Applicants must hold a relevant 3rd level degree or have experience within Business Continuity management and Crisis / Critical Incident Management.

Essential Skills / Experience

  • Significant experience as a Risk and Business Continuity Management specialist in a similar capacity, preferable in the financial sector
  • Ability to provide intellectual rigour to risk assessment, development of business solutions and decision making
  • Technical knowledge:
  • Demonstrate understanding and evidence of delivering against all elements of the Business Continuity Life Cycle
  • Demonstrate an understanding of the components of a Crisis and Critical Incident Management Framework
  • Demonstrate an understanding of the key components of Operational Resilience
  • Up to date knowledge of regulatory and industry guidelines for risk management and mitigation within financial services
  • Ability to understand, identify and pragmatically influence the proportionate, risk based approach to mitigation and monitoring.
  • Confident, articulate and independent minded approach. Ability to deal with both the 'big picture' and the finer detail.
  • Good interpersonal skills, demonstrable ability to work effectively with and influence the actions of partner and credibility to influence senior management and the wider partners

Desirable Skills / Experience

  • Strong business knowledge of the Groups Crisis Management and Risk Management Frameworks, organisation, processes, products and systems
  • Relevant academic qualification and/or business experience.
  • Membership of professional body


Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

This job can be done anywhere in the Republic of Ireland with the primary office location as Dublin to which travel will be required for in person collaboration.

Exact frequency to be agreed with manager.

Please note you must live in the jurisdiction for the business to which you are contracted.

Key Competencies

  • Customer Focused - People Manager
  • One Group, one team - People Manager
  • Accountable - People Manager
  • Champion Transformation - People Manager
  • Manage Risk - People Manager

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


Sign in with LinkedIn
Autofill my information with LinkedIn
Email me about jobs like this

Not You?

Thank you

We’re on a journey

Follow our path to leading the industry in creating a digital first environment.

Recommended jobs for you


Account Opening Associate 1 B - Business & Customer Support Permanent Accountable - Self Customer Focused - Self One Group, one team - Self Agile - Self Champion Transformation - Self Bank of Ireland 26472 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK! The UK Opera...
Welcome Advisor - Newlands Cross 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26457 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w...
HR Business Partner, Northern Ireland, Partnerships and Mortgages 3 P - Professional Specialism Temporary - Fixed Term Customer Focused - Self One Group, one team - Self Accountable - Self Amplify Capability - Self Manage Risk - Self Bank of Ireland 26348 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Professional and Support Services The Retail UK HR team engage and partner with the business, and HR experts to develop and deliver a people strategy that supports the achievement of commercial objectives. Retail UK employees are the degree of difference that sets us apart with o...
Assistant Company Secretary 3 P - Professional Specialism Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26471 Greater London United Kingdom Greater London, United Kingdom Bank of Ireland UK Description of business unit The UK Company Secretarial team is responsible for providing high quality company secretarial and governance support to the Chair of the BOI UK Board, the UK Board of Directors, and Board Committees in addition to vari...
SEO & Content Specialist 3 P - Professional Specialism Permanent Champion Transformation - Self Agile - Self Accountable - Self Customer Focused - Self One Group, one team - Self Bank of Ireland 26432 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit Bank of Ireland is currently going through an extraordinary period of transformation and growth in an ever changing digital world. Through a customer first lens we are redesigning the way we attract higher website traf...