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Resource Operations Analyst

Dublin

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Resource Operations Analyst

Dublin, Ireland | Permanent | Full time

Resource Operations Analyst

  • Dublin, Ireland
  • Full time

Description of business unit

Our ambition is to deliver flexible, scalable, and simple technology that is secure that engages and enables our customers, colleagues and communities to thrive.

Purpose of the Role

The DPMO Resourcing Operations function is a critical team within GTCS, which is responsible for the effective and efficient management of Resourcing for Group Change (GC) and IT Engineering. The bank seeks applicants to fulfil the role of Resource Scheduling Analyst within this critical function.

The team liaises across Group Change (with programme and project delivery teams, Change Delivery Directors; Portfolio Engagement Leads, and strategic vendors partners) and IT Engineering to manage supply and demand. In doing so the team ensures requirements for resources, including any specialist skills requirements to meet specific demand, are met while accounting for:

  • Achieving optimal assignment of resources
  • Adherence to the bank's sourcing strategies including utilisation of bank resources first
  • Achieving "right person, right role"
  • Optimising value for money at bank and strategic vendor partner levels.

Key Accountabilities

The DPMO Resourcing Operations function is responsible for supporting:

  • Group Change stakeholders
  • IT Engineering stakeholders
  • Vendor Finance
  • Procurement
  • Strategic Vendor partners

in navigating of all resourcing processes from requesting a resource; to fulfilling such open demand; to progressing with the activities required once a resource is identified to start on a project, including necessary approvals and onboarding; to correctly offboarding resources when appropriate.

The team provides the processes and tools to enable all relevant stakeholders to deliver on their related accountabilities and the team also maintains a suite of operational reports and management KPIs to monitor and manage performance.

The successful candidate will be responsible for:

  • Oversee all open demand across GC, including critical demand
  • Oversee all open supply across GC
  • Liaise with the GC Change Delivery senior stakeholders (Change Delivery Directors (CDDs) & Portfolio Engagement Leads) and Change Delivery teams (PMs & PMOS):
    • Facilitating weekly Resourcing meetings with CDDs and Portfolio Engagement Leads
    • Managing supply and the availability of resources based on the maintenance of up-to-date assignment / allocation information and a summary roll-off ladder view
    • Advertising open project assignments, and promoting the availability of resources to encourage sharing of resources across portfolios to ensure and increase utilisation
    • Supporting decisions on priority resource requests and identifying and securing candidates for open roles
  • Liaise with strategic vendor partners for GC on open demand
  • Liaise with and support IT Engineering senior stakeholders in navigating relevant resourcing processes
  • Provide regular operational reports and required management KPIs to the Head of DPMO and relevant senior GC and IT Engineering stakeholders to monitor and manage performance
  • Provision of regular communication / reiteration of resourcing processes (through BDM guidance, the Resourcing Handbook, presentations on Competency Calls and via Delivery meetings) to ensure they are fully understood and adhered to
  • Support GC and IT Engineering in their adherence to resourcing processes including the timely and accurate maintenance of resource alignment and resource allocations data via Clarity and the Onboarding / Assignment SharePoint
  • Drive ongoing efficiencies through continue process improvement activities to maximize performance and business effectiveness
  • Support ad hoc requests related to resourcing from CDDs, Portfolio Engagement Leads, PMs and PMOs across nominated GC portfolios
  • Where required, support any additional users in their adoption of automated and self-service reporting functionality from DPMO Resourcing
  • Where required, complete requirements gathering, functional design and testing for any additional automated or self-service reports
  • Support Procurement with data & MI input to feed into periodic sourcing strategy review activities.

What is the opportunity

This is an opportunityto join a dynamic team indelivering flexible, scalable, and simple technology that is secureand engages and enables our customers, colleagues and communities to thrive.

Essential Skills & Experience

  • Good communication and relationship management skills
  • Collaborative, able to work across organisational entities and to build and maintain strong networks
  • Capability to understand and balance the impact of scheduling decisions on all of the business outcomes (overdue demand, productivity, cost, employee engagement, etc.)
  • Capability to understand and appreciate a project's perspective on unfilled demand, and be able to communicate status, challenges, action/support needed from the project, etc. in order to fill demand
  • Understanding of Change and IT programme / project deliveries and ability to use that knowledge to support across supply / demand management and resource management processes and activities to ensure requirements for resources are met effectively and efficiently
  • Ability to remain confident under pressure and work with senior stakeholders and project teams collaboratively
  • Effective oral and written communication skills; attention to detail is critical
  • Strong organisational skills, focusing on quality processes and results
  • Excels at operating in a fast-paced environment and adaptable to changing business situations
  • Strong data analysis, analytical and problem-solving skills
  • Strong Excel skills are critical
  • Process design & process improvement skills
  • Knowledge of and experience with using Clarity (preferable but not required)
  • Knowledge of and experience with resourcing data
  • Knowledge of BDM (preferable but not required)

Desirable Qualifications, Skills & Experience

  • A relevant primary or advanced University degree
  • Professional Qualifications (optional): Service Delivery Management / Human Resource certification

Key Competencies

  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Customer Focused - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Sep 30, 2020

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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