Dublin | Ireland
A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 20% we are one of Ireland's leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including 'Overall Winner' of the Professional Insurance Brokers Association Award and Contact Centre Management Association 'Best Small Contact Centre' 'Best Quality Programme'' Best Retention Programme' and 'Team of the Year'. As you can see the service we provide to our customers and the people that provide that service are key to our success.
Purpose of the Role
OurCustomer Retention Team delivers a range of proactive and reactive telephone campaigns which support New Ireland's retention agenda. There are a number of key points during the life cycle of our products where we need to engage with our customers including - when they enquire about encashing, switching, skipping or reducing premiums, in advance of product maturities or when markets are volatile. It's our role to execute campaigns which will successfully allow us to retain customers during these times.
What is the opportunity
It's an exciting time to join our business! This role will present an excellent opportunity for the successful candidate to develop a detailed knowledge of the life and pensions industry and to contribute directly to the retention agenda.
We'll provide the tools and training to help you develop an in depth knowledge of our Protection, Investments and Pensions products, systems and campaigns. We'll support you with education and development and give you the opportunity further your career within the Life & Pensions industry.
Success in this role will require a third level qualification or experience working in the life & Pensions and/or financial services industry.
A QFA is also required.
Essential Skills & Experience
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
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Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
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