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Retirement Claims Administrator


Retirement Claims Administrator

Dublin | Ireland

Retirement claims are part of the Claims Retirement Hub. The Retirement Hub is responsible for supporting our customers as they make their way through their retirement journey. The Retirement Hub has two Retirement Claims teams an ARF team and an annuity team who all work together to support our customers, pay their retirement benefits and look after their chosen post retirement products. The Retirement Hub forms part of the overall claims department which consists of 70 people.

Purpose of the Role

Our Retirement Claims team ensure we look after our customers at an important milestone in their lives through supplying them with their available options and settling their claims.

Key Accountabilities

  • Providing customer with the right options for their policy when they are coming up to retirement.
  • Processing their retirement claim on our different systems - by accurately calculating tax free lump sums, taxable balances and transfers to Annuities and ARF products.
  • Delivering excellent service to distribution channels helping us retain ARF & Annuity business in a highly competitive market.
  • Develop/Maintain strong relationships with brokers.
  • Ensuring tasks are completed within timescales that meet our customers' expectations.
  • Ability to work under pressure especially coming up to year end.
  • Dealing with customer queries effectively both over the phone and in writing.

Essential Qualifications

  • Full QFA qualification

Essential Skills & Experience

  • Strong technical competence in relation to pension's legislation.
  • Team player with the ability to take full ownership of work and responsibility for performance.
  • Excellent customer focus with an understanding of customer needs.
  • Highly organised with the ability to resolve queries and make decisions.
  • Strong communication skills, written and verbal.


  • Knowledge of IT systems - BLISS, L400 or Compass
  • Knowledge of Retirements and Post Retirement Products - Annuity and ARFs
  • Understanding of Individual and Corporate Pension products

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Apr 24, 2019
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