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Retirement Hub Administrator

Dublin

Retirement Hub Administrator

Dublin | Ireland

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and over €15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

The claims area and has 70 staff members and 7 teams - Two Risk Claims teams an encashment team and a Retirement Hub. The claims area looks after our 500,000 policyholders when they reach the later stages of their policies. The Retirement Hub is made up of four teams - two retirement claims team, and two post retirement teams (ARF & Annuities) and deal with all things Retirement. The role of our Retirement Hub teams is to look after our customers as they move into a new life stage. It is an area with lots of learning due to its technical nature and also has plenty of opportunities for progression and development within the department. There is a huge culture of team work and support not only within each team but across the entire department.

We have a number of Administrator vacancies in our Retirement Hub on the following teams:

Retirement Claims:

Two Retirement Claims teams each with 13 team members including a team leader. Team members will learn how to calculate our customer's options and handling the payment of their claims. This includes calculating how much pensions benefits they can take as per relevant pensions and tax regulations. The role is a mixture of administration and communication with our direct customers and distribution colleagues through phone and email. Team members will also gain insights into other retirement processes such as ARF & Annuities as they work closely with these teams in the Retirement Hub.ARF Team:

ARF Team:

The ARF team consists of 11members including a team leader. They are responsible for all ARF & AMRF New Business along with the servicing throughout the life of these policies. Team members will also gain knowledge of Pensions legislation along with Tax legislation and experience working with our Finance Department to run payrolls for our ARF customers. The role is a mixture of administration and communication with our direct customers and distribution colleagues through phone and email.

Annuity Team:

The Annuity team has 8 members including a team leader. They are responsible for all Annuity New Business along with the servicing throughout the life of these policies. Team members will also gain knowledge of Pensions legislation along with Tax legislation and experience working with our Finance Department to run payrolls for our Annuity customers. The role is a mixture of administration and communication with our direct customers and distribution colleagues through phone and email.

Key Accountabilities

  • Providing customer with the right options for their policy when they are coming up to retirement.
  • Processing their retirement claim on our different systems - by accurately calculating tax free lump sums, taxable balances and transfers to Annuities and ARF products.
  • Delivering excellent service to distribution channels helping us retain ARF & Annuity business in a highly competitive market.
  • New Business on boarding of AMRF & ARF/Annuity policies that comes internally from Retirement Claims and externally from other Life Offices.
  • Servicing of both AMRF & ARF/Annuity policies on both BLISS & L400 systems - creating incomes, processing surrenders.
  • Develop/Maintain strong relationships with brokers.
  • Ensuring tasks are completed within time scales that meet our customers' expectations.
  • Ability to work under pressure especially coming up to year end.
  • Dealing with customer queries effectively both over the phone and in writing.

Essential Qualifications

  • Third Level Honors Degree

Essential Skills & Experience

  • Strong technical competence in relation to pension's legislation.
  • Team player with the ability to take full ownership of work and responsibility for performance.
  • Excellent customer focus with an understanding of customer needs.
  • Highly organised with the ability to resolve queries and make decisions.
  • Strong communication skills, written and verbal.

Desirable

  • QFA
  • Knowledge of IT systems - BLISS, L400 or Compass
  • Knowledge of Retirements and Post Retirement Products - Annuity and ARFs
  • Understanding of Individual and Corporate Pension products

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Mar 22, 2019
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