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Senior Advisor - Cork City


Senior Advisor - Cork City

Cork | Ireland

Purpose of Role

This role is key in contributing to the team's success by supporting the development of the Premier and Business customer base focusing on the following products across personal and business - personal loans, credit cards, overdrafts, savings and investments, mortgages, insurance; along with more complex products such as business lending and complex mortgages.

The Opportunity:

The focus of this role is on managing a portfolio of existing customer relationships. To be the first point of contact for all new opportunities, and be responsible for proactively growing BoI's 'wallet' share of its' existing customers; with a particular focus on delivering mortgage growth which is a key priority for our business. This role is also focussed on proactively growing market share in both the business and personal segments by increasing our volume of new to bank customers

Key Accountabilities

  • Identifying Customers' present and future financial needs through undertaking quality Financial Needs Analysis and using appropriate sales processes and techniques.
  • Proactive recognition and referral of new business and sales via Sales Excellence.
  • Achieving sales and income across both the business and personal sectors. (Mortgages, Premier Wealth, PB, Resources etc.)
  • Providing product and service solutions to customers.
  • Effectively manage credit risk profile of the portfolio, reviewing, analyzing and submitting high quality credit applications and engage the lending team to manage upward grade migration and minimise losses.
  • Leading, mentoring and supporting other staff members.
  • Increasing customer satisfaction scores for segment and implementing service standards at local level
  • Support the team to increase Bank's profile in local market place and actively participate in the Business Development Forum and other Business Development initiatives to achieve business growth and targets, playing a key role in SBR (Small Business Recruitment).
  • Champion the Bank and endorse the 'Open for Business' message with customers, key influencers and external organisation
  • Collaborate with colleagues to support complex cases, set up community and enterprise initiatives and enhance local relationships.
  • Compliance with audit standards, quality standards and other group standards.
  • As part of the team, taking responsibility for overall county goals and objectives.

Essential Qualifications

  • Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

  • Minimum Competency Code (MCC) applies to this role. To be considered for this role an individual must be an accredited individual prior to submitting an application. Minimum acceptable level of accreditation:

  • QFA or
  • APA Loans
  • APA Savings & Investments &
  • APA Regulations

Essential Skills & Experience

  • Strong Credit experience with ability to maintain high standards in lending and good track record in submitting high quality Credit Applications.
  • Proven Track Record in achieving sales and income through quality FNR's with evidence of strong commitment to the delivery of Sales Models.
  • Strong Customer focus and proven commitment to enhancing Customer Experience and delivery of initiatives.
  • Strong external focus with good understanding of local market strategy with the ability to identify new business opportunities.
  • Ability to establish relationships with key Customers/Influencers
  • Capable of taking a Leadership role within the team.

Desirable Qualifications, Skills and Experience:

  • Educated to minimum of Bachelor's Degree level (Level 8 NFQ) or equivalent.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jan 23, 2019
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