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Senior Business Analyst


Senior Business Analyst

Dublin | Ireland

Our ambition is to deliver flexible, scalable, and simple technology that is secure that engages and enables our customers, colleagues and communities to thrive.

The opportunity: Bank of Ireland ChangeZone is a multi-vendor change delivery team running large and complex programmes across both legacy and new IT estates.

Projects often involve significant complexities including regulatory requirements, complex legacy infrastructure, multiple business units, IT security considerations and critical service introduction activity. The Bank has a set of standards that should be applied to both waterfall and agile delivery approaches, and all projects should use these standards to ensure successful delivery.

The Business Analyst is responsible for liaising with the business to define requirements and to facilitate the design of business and technology solutions that best support the achievement of customer goals.

Key Responsibilities:

Demand and Portfolio Management Support

  • Work alongside senior business stakeholders, in a pre-project capacity, to produce a high-level view of business need to facilitate the preparation of the Do-Ability assessment / Business Case
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business area, and if not, whether new solutions are feasible
  • Support the budgeting, scoping, planning and shaping of the solution, working alongside the business and IT @ BoI

Process / Org / Op Model Design

  • Detail the expected impacts of any business or technology change on the existing systems, operations, organisation, operating model and end-to-end processes
  • Deliver detailed process, organisation, information and operating model design
  • Provide Lean expertise to identify Lean opportunities for process & information design during projects

Requirements Elicitation

  • Engage with the business area to elicit, capture, prioritise and manage business requirements
  • Produce the Business Requirements Definition documentation and/or Project Definition Document and any other relevant documentation
  • Communicate the requirements to different stakeholders and act as translator between IT @ BoI and the business to ensure the cohesive alignment of all parties
  • Responsible for obtaining business signoff of the functional requirements and working with the Systems Analyst and Development team, providing input to the technical requirements definition and low level technical design where required
  • Trace and monitor the functional requirements during all delivery stages from development and unit testing to detailed user acceptance testing to ensure there are no gaps between what is specified and what is ready to be deployed, identifying scope issues for escalation to the Project Manager
  • Responsible for maintaining requirement tractability throughout the lifecycle using appropriate tools (e.g. Quality Centre)
  • Support the solution designer / Architect in eliciting non-functional requirements from the business.

Project Delivery Support

  • Act as 'translator' between the business and IT @ BoI or external providers, clarifying doubts / questions and settling conflicts between the business and the delivery team
  • Where appropriate to the project/programme, design and review the use cases, test cases and scripts for user acceptance testing
  • Act as a core repository of knowledge - e.g. participate in testing, validating, piloting, researching and resolving post implementation issues
  • Sign off on any retesting arising from Post-Implementation/ Verification/First Occurrence/Pipeclean or pilot defects
  • Document system scenarios and identify roles impacted to support the Project Manager in developing a change management/training plan for the business
  • Design and deliver user and training manuals and facilitate the training of business users in any new/updated solutions or business processes
  • Contribute to post project reviews and where mandated, perform a post-implementation benefits analysis

Alignment and Support

  • Adhere to and support the definition and continuous upkeep of Business Analysis, Design and Documentation standards, appropriate best practice and methodologies as set and conform to applicable architectural standards
  • Contribute to mechanisms to preserve, harvest and share key knowledge within key stakeholders, using appropriate tools (e.g. wiki etc.), to facilitate the development of others

Risk and Compliance

  • Maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk
  • Ensure full compliance with all Group, Legal and Regulatory requirements and standards

Management Support

  • Live and support Group culture, values and behaviours
  • Positive and proactive participation within the team and active collaboration with colleagues across IT @ BoI, Group Manufacturing and Group as appropriate

Essential Requirements:


  • Expert knowledge of the business area and process knowledge and expertise
  • Basic financial analysis skills i.e. can understand and assist in preparation of a cost benefit proposition or a business case
  • Basic knowledge of IT systems and capabilities
  • Highly agile in thinking
  • Excellent working knowledge of Microsoft Office, MS Project, VISIO
  • Lean Certification / Qualification
  • Ability to model data using industry standards (e.g. Cause & Effect analysis with end points etc.)
  • For this Band 4 level role significant experience and demonstrable capability to address complex challenges is required


  • Business Acumen
  • IT Process and Organisation
  • Facilitation/Negotiation Skills
  • Analytical Thinking
  • Technical Skills
  • Solution Design
  • Solution Design


  • Leaving certificate - minimum of 5 passes (grade D or above) at Ordinary Level, which must includeEnglish and Maths, or equivalent or superseding qualification

Desirable Requirements:

  • 3rd level degree in a relevant discipline

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Sep 21, 2019
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