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Senior Salesforce Technical Architect


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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Senior Salesforce Technical Architect

Dublin, Republic of Ireland | Permanent | Full time

Senior Salesforce Technical Architect

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Dec 14 2021

Description of business unit

New Ireland Company Wide Technology Team are responsible for introducing best in class technologies. Working towards our Business Vision, this team maximises technology usage; allowing teams to efficiently and sustainably deliver solutions.

Purpose of the Role

The Senior Sales Force Architect will take a central lead role in New Ireland Technical Architecture.

The role will involve ownership of Technical Design of New Irelands existing Sales Force implementation. The role will also involve working with New Ireland Sales Force implementation partners to ensure New Ireland design principles & standards and best practices are adhered to.

The role will keep abreast of Sales Force product lifecycle, ensuring New Ireland implementation will not be adversely affected by product changes and also tracking feature enhancements to ensure New Ireland maximise use of the Sales Force platform.

The role will also track and utilise appropriate Sales Force App Exchange offerings to suit New Ireland. You will be creative in utilising new technologies and methodologies, ensuring that they are introduced appropriately onto the Technology estate.

The role will lead the training and mentoring of Sales Force technical competency within the New Ireland delivery teams.

To be successful in this role you must be able to efficiently deliver business outcomes for sustainable software change. You must be confident in your role as Senior Sales Force Technical Architect; you must have excellent communication and engagement skills, and be comfortable dealing with complex architectures across the domain.

Key Accountabilities

As the Senior Technical Sales Force Architect you will:

  • Be the New Ireland Sales Force Technical expert and Sales Force business implementation expert.
  • Contribute to the entire software development life cycle from the initial business requirement phase to deployment and production support
  • Design, plan and oversee implementations, working with other team members to ensure the solution is robust, efficient and sustainable.
  • Work with New Ireland Sales Force implementation partners, reviewing their proposals and implementations
  • Working with wider Technology teams to drive continuous improvement in management of change
  • Represent Sales Force platform implementations with New Ireland Security/Data governance.
  • Investigate, evaluate and introduce features, apps & techniques to allow New Ireland utilise Sales Force to its maximum
  • Lead and work with a team of New Ireland developers to ensure their Sales Force Skillset is appropriate for NIAC.
  • Documents and maintain all the appropriate architecture artefacts
  • Interacting with other team members and management to improve the efficiency and effectiveness of the unit. Develop and review User Procedures for new functionality and changes to existing functionality
  • Provide estimates and regular project status updates for implementation progress
  • Conduct peer reviews of change, minimising custom development where possible.
  • Review New Ireland Sales Force implementation proposals for accuracy.
  • Build sound relationships with all customers both within and outside IT, in particular Business Digital channels.

What is the opportunity?

This is an exciting opportunity for a Sales Force Technical Architect to join the New Ireland technology team, guiding and maximisingour Sales Force platform usage with our customers, agents and supporting teams.

You will have the opportunity to work alongside like-minded professionals both within New Ireland Technology and with our implementation partners.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in ROI with the primary office location as Baggot Plaza to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Essential Qualifications

  • 3rdLevel Degree in Computer Science/Technical Engineering (or equivalent)
  • 6 + Salesforce Certifications minimum with (or on path to) Sales Force Domain Architect

Essential Skills & Experience

Technical Experience:

8+ years' Technical experience to include:

  • 5+ years in Sales Force Technical implementation
  • 3+ years in Sales Force Solution/Technical Architecture

Technical Skills:

  • Sales Force Lightning platform
  • Strong background in Community Cloud that included maintenance of a large number of users
  • Sales Cloud and Service Cloud knowledge/experience
  • Salesforce Shield & Own Backup exposure
  • Experience with CI/CD software and methodologies
    Optimise non-production levels, etc.
  • Javascript /Node/LWC
  • Platform Developer
  • Appropriate SF certifications
  • Data Architecture & Management
    • Secure at rest, Secure in transit, Secure in Back up, High availability, etc
  • Identity Management
    • Sales Force UAM, utilising and integrating different Identity Managers with Sales Force Just In Time provisioning
  • Systems Architecture
  • Application Design
  • Business Process
  • Extract, Transform & Load expertise
  • Excellent interpersonal skills, including written and verbal communication
  • Analytical and problem-solving ability
  • Flexibility and experience of managing changing priorities effectively
  • Exposure to working with implementation partners and suppliers
  • Ability to represent designs appropriately to non-technical audiences

Desirable Qualifications, Skills & Experience

  • Team lead/people management experience an advantage
  • AWS Cloud experience
  • Capable of working independently with minimal supervision
  • Takes personal responsibility for accuracy and quality

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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