People, Person, Clinic, Doctor, Lab Coat, Scientist

Senior Workforce Manager


Senior Workforce Manager

Dublin | Ireland

Description of business unit

The Group Technology & Customer Solutions division provides Technology Services & Solutions, IT Change, Payments and other services to the Bank of Ireland Group, through internal capability as well as management of external vendors and outsourcing partners.

Purpose of the Role

The Group Technology & Customer Solutions division provides IT Run & Change, Payments and other services to the Bank of Ireland Group, through internal capability as well as management of external vendors and outsourcing partners.

Reporting directly to the head of Strategy & Transformation, and working very closely with colleagues in Group HR, the GTCS Workforce Manager will play a vital role in embedding the Group capability strategy in GTCS, while also developing an appropriate approach for IT specific components (e.g. technical development capabilities).

Key Accountabilities

  • Ensure that the GTCS operating model remains fit-for-purpose to deliver on the Group strategy
  • Act as the key point of contact between GTCS and Group HR to ensure that the Group Capability strategy is appropriately embedded in GTCS
  • Support Group HR to develop an IT workforce strategy that defines and embed the capabilities underpinning the People Strategy and Career Paths across the function.
  • As part of the workforce planning strategy, develop a defined skills development/acquisition plan with an associated recruitment and sourcing framework to meet needs over the next 3-5 years.
  • Contribute research, analysis and ideas related to people and workforce strategy to ensure that organisational development initiatives are appropriately integrated and aligned with strategic objectives.
  • Work with key stakeholders to develop a clear resourcing strategy that enables IT strategy and the skill/capability support required to deliver it
  • Contribute to the Learning and Development strategy for Change and IT, aligned to defined career paths and learning continuums; including uplift on senior leader capability
  • Work with HR Business Partners to address critical roles where succession is weak and identify and implement development priorities to address internal movement/exit of specialist skills.
  • Build a strong effective working relationship with communications colleagues across the organisation.

Essential Qualifications

  • Extensive previous experience in IT workforce management, ideally within financial services.
  • Background in managing organisation design projects, including development of detailed designed deliverables and associated implementation plans
  • Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent
  • Good knowledge of capability sourcing and management
  • Worked in and exposed to senior level (C-suite) issues, projects and planning, highly confidential and sensitive information
  • Excellent writing, oral and presentation skills
  • Ability to establish and maintain strong relationships
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organisation


One Group, one team - People Manager

Manage Risk - People Manager

Accountable - Self

Champion Transformation - Self

Agile - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role

Closing date: Sep 27, 2019
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