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Service Delivery Analyst


Service Delivery Analyst

Dublin | Ireland

Established in 1918, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. It is a wholly owned subsidiary of the Bank of Ireland Group ('Group').

New Ireland Assurance is one of the largest Life and Pensions providers in the Irish market and looks after the protection and investment needs of over 500,000 policyholders. Employing over 1000 people it is committed to delivering the best product range and service to our customers in the industry.

Purpose of the Role

An exciting opportunity exists for a role in the Service Delivery Teamin one of Irelands most successful life assurance companies.

The role holder will be responsible for providing full application support activities for several key financial systems including Workflow, Web, and Point of Sale systems.

The successful candidate will be expected to work collaboratively with IT and the business in New Ireland and as part of the wider Bank of Ireland Group and Group IT

Key Accountabilities

  • Provide full application support activities for several key financial systems including Workflow, Web, and Point of Sale systems
  • Be responsible for systems support and technical issue resolution to ensure high availability of business critical systems
  • Identify, investigate and resolve a range of technical issues affecting business systems and their infrastructure ensuring excellent commutation to stakeholders at all times
  • Demonstrate flexibility to cope with changing demands based on business priority
  • Customer service orientation, with an attitude of personal "ownership" for all work

What is the opportunity

An exciting opportunity exists for a role in the IT Service Delivery Team in one of Irelands most successful life assurance companies. New Ireland's Service Delivery team manage a wide range of applications accross a range of technologies. The role holder will primarily be responsible for providing support for, and configuration of, a critical customer contact and workflow system but will have the opportunity work with a broad base of technologies

Essential Qualifications

Third level IT Degree or equivalent experience

Essential Skills & Experience

  • Strong working knowledge of Workflow systems
  • Technical troubleshooting/code debugging skills
  • Experience as an IT Support Analyst who has worked in a technical delivery role with a demonstrable ability to deal with a wide range of business areas and 3rd party vendors
  • Ability to deliver in challenging environment
  • Proven ability to prioritise, multi-task and manage own workload according to changing priorities
  • Displays a customer focus and "can do" attitude

Desirable Qualifications, Skills & Experience

  • Workflow experience configuring AWD
  • Experience supporting SQL Database (Oracle & MSSQL) management environments including PL/SQL programming skills
  • ITIL certification to Foundation V3
  • Some understanding of IT Security practices
  • Experience with Web Services, JBoss EAP, IBM Websphere, SOA principles
  • Ability to share knowledge and coach colleagues with new skills.
  • Experience with scheduling tools and batch scripting (CMD, PS, VB)

Key Competencies

Accountable - Self

Agile - Self

Customer Focused - Self

Amplify Capability - Self

Manage Risk - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Aug 28, 2019
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