Dublin | Ireland
Retail UK Application Operations is responsible for the full end-to-end support of a wide range of systems/applications used by internal and external users. The role involves supporting various systems used by UK businesses such as UK Deposits/Savings.
Based in Cabinteely, the Service Delivery Manager - Retail UK will manage and act as the internal Technology Services focal point for all matters relating to the scope of services assigned and have a full understanding of all components of that service. As the internal service owner they are accountable for service health incorporating delivery of service support (against defined targets) via outsource partners/internal service teams, risk reduction, cost optimization and customer satisfaction.
The key responsibilities of the role will centre around four key themes, Understanding, Articulating, Managing and Improving Services.
As the Service Delivery Manager you will be accountable for the overall management of a defined portfolio of IT Services, in the end to end management of the IT production systems. Reporting to the relevant Head in Application Operations, the Service Delivery Manager will:
Leadership & People Management
Essential Skills & Experience
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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