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Solutions and Business Analysis Manager

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We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Solutions and Business Analysis Manager

United Kingdom | Permanent | Full time

Solutions and Business Analysis Manager

  • United Kingdom
  • Full time
  • Closing on: Dec 5 2021

Description of business unit

The Product & Solutions department sits within the Home Buying & Ownership business. The team drives and develops the Propositions, Solutions and Customer Strategy for UK Mortgage customers and how they interact with the Bank of Ireland. We work closely with all areas of the wider business to ensure positive and fair outcomes for all customers while also supporting the delivery of the Bank's commercial objectives.

Purpose of the Role

This role is critical in ensuring that business changes and improvements are properly scoped, meet customer needs and that solutions are aligned with strategy and the business architecture framework.

Key Accountabilities

  • Work with the Customer Strategy team and wider business users to elicit high-level requirements and capture business needs
  • Clearly articulate and document business requirements. Write epics, stories and identify associated candidate bugs/improvements from the current backlog
  • Assess the risks of various solutions and prioritise competing business demands. Assist in the production and agreement of the Solution Design
  • Manage ongoing relationship with business SMEs and stakeholders to ensure core understanding of business operation
  • Implement design reviews and walk-throughs to communicate designs and validate proposed solutions.
  • Consolidate and enhance understanding of industry best practice around solution and proposition implementation.

Note that this role does not include people management

What is the opportunity

Working as part of a high profile and collaborative team within the business to drive genuine change in the Mortgage Customer Proposition and the end to end Customer Journey. You will build strong relationships across the Home Buying and Ownership business and also have regular interaction with the Senior Leadership team.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in the UK with the primary office location as Bristol to which travel will be required for in person collaboration. Exact frequency to be agreed with manager

Essential Qualifications

N/A

Essential Skills & Experience

  • Have 2 years experience as a business analyst, with a proven track record of carrying out requirements analysis and definition
  • Have a proven track record of project/programme delivery
  • Be a confident user of spreadsheets/word processing/drawing and mapping software.
  • Strong organisation & time management skills
  • Well-developed interpersonal and relationship management skills
  • Strong problem solving skills
  • Experience within Financial Services required.

Desirable Qualifications, Skills & Experience

Experience in mortgages - pre or post completion and a demonstrable understanding of the End to End mortgage process.

Key Competencies

  • Champion Transformation - Self
  • Amplify Capability - Self
  • Manage Risk - Self
  • Customer Focused - Self
  • Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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