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Vendor Manager


Vendor Manager

Dublin | Ireland

Vendor Manager

IT Vendor Management are a central team within IT@BOI responsible for managing strategic IT Vendors

    • By adopting astandardizedapproach with cross-enterprise view
    • Measuring and reporting vendor`scontract,performance,riskandrelationship
    • Improvevendor relationships by having aconsistentandcommonlanguage towards vendors
    • Leverage best practicesandoptimizespend with our strategic IT vendors

WithinIT@BoI, the VM function sits under the office of the COO and works closely with multiple internal stakeholders like Procurement, Finance, Programme delivery, Assurance & Risk functions.

Currently the VM team manages 22 of the bank`s critical IT vendors.

The opportunity:

The IT Vendor Manager is responsible for owning the relationship with strategic IT service providers to Bank of Ireland, driving value, innovation and high performance, ensuring that contractual arrangements and activities are in line with overall sourcing policies and analysing potential risk factors associated with relevant IT Vendors..

The role requires strong influencing, negotiation and relationship management skills with an ability to focus on multi-supplier integration, partnership efficacy and strategic outcomes,

Excellent communication and teaming skills combined with the ability to effectively lead and drive initiatives in a fast-paced environment are key aspects of this role.

This role will initially operate within the Core Banking Systems (CBS) programme and entails the on-boarding of multiple new vendors to the Bank.

Location: This role is based in IT Centre in Cabinteely, D18.

Key Accountabilities:

1 - Relationship Management

  • Deliver effective and constructive relationship management based on a partnering approach with assigned vendor(s), assuming ownership of urgent service related matters, delivering prompt and effective resolution of such items
  • Analyse problem areas and help resolve disputes acting as an escalation point for significant issues which might arise with IT partners
  • Work with the Head of Change Vendor Management and other key stakeholders to add strategic and tactical value to the overall BOI Vendor life-cycle from sourcing through to purchasing and managing IT services from third parties

2 - Performance and Governance Management

  • Define and deliver effective metrics regarding supplier performance in relation to contracted services and develop vendor scorecards and dashboards to track and measure contract adherence, supplier performance, financial deviation, potential commercial and contractual risks by reusing and enhancing existing methodologies
  • Manage vendor performance against deliverables across the relevant managed service provision
  • Act as the accountable point of escalation for all significant vendor issues
  • Utilising and building on the existing governance structure oversee meeting logistics, facilitation, minute taking and action log maintenance
  • Drive and sustain a cycle of on-going improvement, taking on specific responsibility for individual change initiatives as required

3 - Contract Management

  • Manage and monitor all assigned contractual obligations and governance processes to meet required standards
  • Work with the IT organisation to help translate functional requests into contract specifications/changes to ensure product requirements are fulfilled and tailored to the business
  • Respond to contract queries and guidance requests as they arise from business and Technology customers
  • Continuously monitor, progress, and as necessary, escalate the resolution of outstanding issues in conjunction with relevant domains, proposing solutions and work arounds as appropriate

4 - Risk & Compliance Management

  • Ensure vendor risk factors are being identified and appropriately documented.
  • Monitor vendor compliance with internal and regulatory requirements and ensure that appropriate controls and processes are in place to deliver compliance
  • Ensure Bank of Ireland`s obligations are materially fulfilled

Essential Requirements:


  • In-depth experience of Vendor Management or relevant front line role
  • Strong understanding of IT out-sourcing contracts and experience in managing external supplier contracts & relationships
  • An ability to understand and interpret IT service contracts, and assess the overall impact of changes as they arise;
  • A background in and/or understanding of Information Technology enterprise services


  • Strong inter-personal skills, with the ability and confidence to develop and build good relationships with internal stakeholders and key external suppliers
  • Need to have a proactive, assertive and positive outlook with the ability to move in a fast paced and ever changing environment
  • Demonstrated ability to manage well under pressure
  • Excellent communication and presentation skills (written and verbal)
  • Negotiation & Influencing Skills
  • Business and Commercial Acumen
  • Strong financial and analytical skills
  • Problem solving and solutions orientated


  • Leaving certificate - minimum of 5 passes (grade D or above) at Ordinary Level, which must includeEnglish and Maths, or equivalent or superseding qualification

Desirable Requirements:

  • 3rd level degree in a relevant discipline
  • Up-to-date knowledge of the global IT vendor landscape, services offered, and pricing
  • Knowledge of Operations Management would be beneficial
  • An understanding of contract law

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Oct 23, 2018
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