Chair, Furniture, People, Person, Conference Room, Indoors, Meeting Room, Room, Cafeteria

Welcome Advisor - Bray

Wicklow

Welcome Advisor - Bray

Wicklow | Ireland

Please note, this role is located in Bray/Greystones

Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 250 locations across the Republic of Ireland, we are the largest provider of financial services in the country. Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building strong relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers` needs in order to ensure market leading positions in consumer, wealth management and business segments.

Key Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

Essential Qualifications

Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

Essential Skills & Experience

  • 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Aug 21, 2018
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