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Welcome Advisor


Welcome Advisor

Cork | Ireland

Are you digital savvy, and looking to build an exciting career in Financial Services? We are seeking customer focused individuals with a real passion for technology, for new positions within our network of branches nationwide. TheWelcome Advisorwill work to ensure that customers feel engaged, enabled and happy to embrace online and mobile banking. You will be a visible presence on the branch floor, delivering a more personal customer experience, and helping to accelerate activation and on boarding of customers to digital options through hands on demonstrations, reducing manual transactions in the branch. This is a great opportunity to begin a career in Financial Services, where you will receive the support necessary to advance your career.

Key Responsibilities:

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

Essential Qualifications:

Must be educated to a degree level (Level 8 on National Framework of Qualifications).

Essential Skills and Experience:

  • 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms
Closing date: Nov 22, 2017

Unfortunately we are unable to process applications at this time due to maintenance. This is expected to last until 6am Monday 20th November. If you leave your details with us here we will contact you informing you when we are live again. Thank you for your patience.

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