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Welcome Advisor - Cork City (Full time)

Cork

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Welcome Advisor - Cork City (Full time)

Cork, Ireland | Permanent | Full time

Welcome Advisor - Cork City (Full time)

  • Cork, Ireland
  • Full time
  • Closing on: Dec 6 2021

Description of business unit

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it!

Purpose of the Role

The key focus of this position, is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our dedication to delivering a differentiated customer experience through the development of a series of service and channel improvements. With the customer experience underpinning everything we do, it is critical we hire talent that recognises its importance.

Key Accountabilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers

  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

What is the opportunity?

We have a number of excellent career opportunities across our Branch Network in Cork City. Working in a frontline role & as part of a diverse team you will have the opportunity to work closely with our personal & business customers. This is also an excellent position that will enable you to build your career with Bank of Ireland where you will be given the necessary tools to enable your Colleagues, Communities and Customers to thrive.

Essential Qualifications

Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

Essential Skills & Experience

  • 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a proven interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Desirable Qualifications, Skills & Experience

QFA desireable but not essential.

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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