Chair, Furniture, People, Person, Conference Room, Indoors, Meeting Room, Room, Cafeteria

Welcome Advisor


Welcome Advisor

Cork | Ireland

Purpose of Role

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers` lives. Our work is important and so too are the people doing it. The key focus of the role is to provide a highly professional, friendly and best in class service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

Key Accountabilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information
  • Handle all basic queries and refer complaints as appropriate
  • Bring customer insights into our decision making and deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group`s ambition
  • Foster an environment of continuous improvement to perform at our best
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions

Essential Qualifications

  • Minimum of 5 passes (minimum grade D)in Ordinary Level Leaving Certificate subjects, including Maths and English,or equivalent or superseding qualification .

Essential Skills & Experience

  • 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms
Closing date: Oct 26, 2018
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