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Welcome Advisor

Dublin

Welcome Advisor

Dublin | Ireland

A number of exciting vacancies have arisen within Branch Banking Dublin North, Dublin City and Dublin South. The vacancies are customer facing, primarily in frontline Customer Service roles. These vacancies have arisen as our team members moves on to other exciting roles within Bank of Ireland.

The key focus of the role is to provide a highly professional, friendly and best in class service to our business and personal customers.

Key Responsibilities:

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

Essential Qualifications:

  • Must be educated to a degree level (Level 8 on National Framework of Qualifications).

Essential Skills & Experience

  • 1 years recent customer service experience demonstrating a high standard of service in every customer interaction
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Closing date: Nov 30, 2017

Unfortunately we are unable to process applications at this time due to maintenance. This is expected to last until 6am Monday 20th November. If you leave your details with us here we will contact you informing you when we are live again. Thank you for your patience.

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