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Welcome Advisor - Dublin

Dublin

Welcome Advisor - Dublin

Dublin | Ireland

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers` lives. Our work is important and so too are the people doing it.

Purpose of the Role:

The key focus of the role is to provide a highly professional, friendly and best in class service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

Key Accountabilities:

  • Manage flow and engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers.
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch.
  • Handle migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities.
  • Handle all basic queries/ complaintsand recording/updating of relevant customer information on in-house systems.
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers.

Essential Qualifications

  • Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

Key Requirements

  • Experience incustomer service, demonstrating a high standard of service in every customer interaction.
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals.
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Closing date: Dec 27, 2018
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