We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!
At Bank of Ireland we are changing. We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role. For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.
At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.
Dublin, Republic of Ireland | Temporary - Fixed Term | Full time
Mortgage Customer Delivery sits within Home Buying and supports customers during their mortgage application and fulfilment process and throughout the life of their mortgage. The department operates in a strong customer focused environment.
Bank of Ireland Group is an equal opportunities employer and is committed to encouraging an inclusive work environment which values and benefits from the diversity of our workforce.
This is an office-based role only, located at Baggot Plaza, Dublin with requirement to be onsite 5 days a week.
As a Mortgage Operations Administrator you will be responsible for working on Mortgage Customer Delivery activity queues as assigned, ensuring that Transforming the Bank, Serving Customers Brilliantly & Growing Sustainable Profits related activities are delivered consistently in all aspects of your work.
Provide an excellent level of customer experience related to Mortgage Servicing requests.
Perform processing tasks to defined levels of accuracy and efficiency, working within departmental policies and procedures.
Develop a sound knowledge of the Mortgage Process.
Support ad hoc admin / project activity as required.
Provide Team Support on an ongoing basis and participate in all team sessions where required.
Take ownership for complaints and error reporting to ensure procedural and regulatory guidelines are adhered to.
Strong customer focus with an understanding of customer needs
Strong planning, organisational and process adherence skills
Excellent verbal and written communication skills
Experience in an operations role
Experience and understanding of the end to end mortgage journey & mortgage documents is an advantage but is not crucial
A knowledge of the AS400 / Mortgage Desktop / Mortgage Link preferred
IT skills including Microsoft products e.g. Excel
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
If you are a financial advisor or would like to become one in the future, chances are the QFA exams are on your radar. Industry recognised, QFA is widely considered as the benchmark professional designation for those working within financial services and banking in Ireland. We are committed to the professionalization of our people and will support you in obtaining your QFA.
Our Competency model provides clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment...
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Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
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