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Welcome Advisor

Dublin

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Welcome Advisor

Dublin, Republic of Ireland | Temporary - Fixed Term | Full time

Welcome Advisor

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Dec 9 2021

Department Description:

Mortgage Customer Delivery sits within Home Buying and supports customers during their mortgage application and fulfilment process and throughout the life of their mortgage. The department operates in a strong customer focused environment.

Bank of Ireland Group is an equal opportunities employer and is committed to encouraging an inclusive work environment which values and benefits from the diversity of our workforce.

This is an office-based role only, located at Baggot Plaza, Dublin with requirement to be onsite 5 days a week.

Purpose of the Role:

As a Mortgage Operations Administrator you will be responsible for working on Mortgage Customer Delivery activity queues as assigned, ensuring that Transforming the Bank, Serving Customers Brilliantly & Growing Sustainable Profits related activities are delivered consistently in all aspects of your work.

Key Responsibilities:

  • Provide an excellent level of customer experience related to Mortgage Servicing requests.

  • Perform processing tasks to defined levels of accuracy and efficiency, working within departmental policies and procedures.

  • Develop a sound knowledge of the Mortgage Process.

  • Support ad hoc admin / project activity as required.

  • Provide Team Support on an ongoing basis and participate in all team sessions where required.

  • Take ownership for complaints and error reporting to ensure procedural and regulatory guidelines are adhered to.

Essential Skills & Experience:

  • Strong customer focus with an understanding of customer needs

  • Strong planning, organisational and process adherence skills

  • Excellent verbal and written communication skills

  • Experience in an operations role

Desirable Skills & Experience:

Experience and understanding of the end to end mortgage journey & mortgage documents is an advantage but is not crucial

  • QFA/APA (Loans)

  • A knowledge of the AS400 / Mortgage Desktop / Mortgage Link preferred

  • IT skills including Microsoft products e.g. Excel

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Manage Risk - Self
  • Agile - Self
  • Accountable - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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