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Welcome Advisor - Maynooth

Kildare

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Welcome Advisor - Maynooth

Kildare, Ireland | Permanent | Full time

Welcome Advisor - Maynooth

  • Kildare, Ireland
  • Full time
  • Closing on: Aug 19 2022

Description of business unit

Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it.

Purpose of the Role

The key focus of this role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

Key Accountabilities

  • Lead flow and engagement with customers to deliver a professional, efficient and friendly customer experience to all customers.
  • Use branch techniques to recognise and refer selling opportunities and participate in all sales drives within branch.
  • Lead the migration of customers to appropriate self-service options, including on-line and Banking 365 delivery channels.
  • Handle all basic queries and complaints awhile recording and updating relevant customer information on in-house systems.
  • Play a key role in cash handling activities in the branch.
  • Perform duties in an efficient and timely manor in accordance with policies and procedures.

What is the opportunity?

Working in a collaborative and diverse team, you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

Essential Skills & Experience

  • Experience in customer service, demonstrating a high standard of service in every customer interaction.
  • Good communication and interpersonal skills with an ability to work optimally as part of a successful team.
  • Self-motivated with the necessary strive to achieve agreed goals and identify sales leads and referrals.
  • An ability to adapt to new technologies, on desktop, mobile and tablet platforms.

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Agile - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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