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Stories from Customer and Relationship Management

Ali Vaughan

Customer Advisor

What does a day in Bank of Ireland look like?

Meeting with new and existing personal customers to conduct financial reviews, identifying customer’s needs and advising customer on how to achieve their goals.

What's the best thing about your job?

Interacting with a variety of customers, every day in a branch is very different so it never gets boring. I love taking on new challenges and meeting weekly sales targets.

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What challenges you in your job? 

The main challenge in my role as Customer Advisor is reacting to a constantly changing environment. Fortunately, the Bank and my colleagues give me support and the opportunity to learn and develop my skills. I also enjoy a challenge so it keeps me on my feet!

What gets you up in the morning?

Working with such a great team and management gets me up in the morning.

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