Bank of Ireland UK
Careers in Bristol
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Bank of Ireland UK is the Partnership Bank. Our strategy is to build strong, mutually beneficial partnerships with brands and businesses whose vision and customer ethos we share. By working closely with our partners we provide them with the simple, flexible products they need to grow and develop their presence in financial services.
Working in partnership is core to our DNA – It’s how we think and the way we work, behave and deliver.
As we continue to grow in the UK market we are looking for motivated individuals who would relish the opportunity to be an integral part of a dynamic team.
We are putting customers at the heart of everything we do - understanding their needs, providing clear, affordable and value-for-money products, backed up by a friendly, efficient and relevant service.
Our unique business model offers a fantastic opportunity to gain exposure to the full breadth of our activities, as well as developing strong relationships with our strategic partners.
We are extremely interested in hearing from people with the following skill sets and capabilities:
- Customer Advocacy / Proposition Development
- Digital / Omni-channel Development
- Strategic Planning / Financial / Commercial Analysis
- Risk Management
- Project management
- Retail Banking products experience
Current Opportunities
| Data Rights Case Handler | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Champion Transformation - Self | Bank of Ireland | 25544 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of Business Unit This role sits within the UK Customer Relations operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK. In addition to Data Rights, we are responsible for several different functions ... | ||
| Senior Complaint Investigator | 2 | B - Business & Customer Support | Permanent | Customer Focused - Self | Agile - Self | Accountable - Self | Amplify Capability - Self | Manage Risk - Self | Bank of Ireland | 26119 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit Customer Relations is a centralised business unit that provides support to customers who have felt the need to complain, require access to their data (GDPR) or need to register a bereavement. This particular role sits ... | ||
| UAT Test Lead | 3 | P - Professional Specialism | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26137 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit Business Change team are responsible for leading and delivering any new requirements (or) changes to existing requirements in business, as part ofHome Buying and Ownership (HB&O). The job holder will be leading the Us... | ||
| Business Evaluation Consultant | 2 | P - Professional Specialism | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26008 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit The Business Evaluation Consultant (BEC) has a central role within the Quality Assurance Team within the Bank of Ireland (UK) which handles mortgage sales & enquiries for the Post Office and Bank of Ireland Mortgages. ... | ||
| Collections & Recoveries Data Analyst | 2 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Manage Risk - Self | Champion Transformation - Self | Bank of Ireland | 25093 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit UK Collections & Recoveries is a newly formed team within UK Operations, responsible for the delivery and implementation of the Bank of Ireland's collections & recovery strategy, while balancing the recovery of debt w... | ||
| Litigation & Possessions Case Consultant | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Accountable - Self | Agile - Self | One Group, one team - Self | Amplify Capability - Self | Bank of Ireland | 25632 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of Business Unit The new BOI UK operating model and business structure is crafted to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK. The UK Operat... | ||
| Arrears Case Consultant | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Manage Risk - Self | Accountable - Self | Bank of Ireland | 25537 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit The Debt Management function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire coll... | ||
| Data Governance Lead | 3 | M - Managerial / Leadership | Temporary - Fixed Term | One Group, one team - Leader | Accountable - Leader | Champion Transformation - Leader | Manage Risk - Leader | Amplify Capability - Leader | Bank of Ireland | 24887 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | IT, Digital and Analytics | Description of business unit The Data, Digital & Strategic Reporting function centralises data, digital & customer analytics activities across Retail UK enabling standardisation, sharing of best practices and increased ability to meet customer dem... | ||
| Marketing Assistant | 2 | P - Professional Specialism | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Amplify Capability - Self | Bank of Ireland | 26068 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit Our purpose is to enable our customers, communities and colleagues to thrive. The Product & Solutions department owns and delivers customer and intermediary strategy and communications, proposition development, 3rd par... | ||
| Mortgage Consultant - Non Advice | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Manage Risk - Self | Champion Transformation - Self | Bank of Ireland | 25905 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit Mortgages Direct, as part of the UK Mortgage Sales team aims to enhance and support a multichannel proposition across our UK Retail operation. Mortgage sales, service and customer acquisition is offered via BOI (UK) PL... | ||
| Mortgage Administrator | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Bank of Ireland | 25861 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of Business Unit The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requiremen... | ||
| Mortgage Repayment Specialist | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Manage Risk - Self | Agile - Self | Bank of Ireland | 26048 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit The Collections & Recoveries Department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change in their circumstances leading to arrears ... | ||
| Digital Communications Executive | 2 | P - Professional Specialism | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Bank of Ireland | 25642 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit Our purpose is to enable our customers, communities and colleagues to thrive. The Product & Solutions department owns and delivers customer and intermediary strategy and communications, proposition development, 3rd par... | ||
| Senior Arrears Case Consultant | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Accountable - Self | Agile - Self | One Group, one team - Self | Amplify Capability - Self | Bank of Ireland | 24978 | Bristol | England | United Kingdom | Bristol, England, United Kingdom | Bank of Ireland UK | Description of business unit The Collections and Recoveries function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the... |
Where to find us
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Thank you
Hear from our colleagues in Bank of Ireland UK
From school to work
For years, Bank of Ireland staff have volunteered at Merchants Academy school now two former pupils have gone from the school to work at the bank.
Read more about Merchants Academy, and a career in Bank of Ireland Bristol
"Understandably, influencing and aligning the many stakeholders can definitely be challenging, but it ensures my day is anything but boring."
Julia Quatresols
Head of the UK Commercial Model Management Function
