Building, Urban, City, High Rise, Town, Tree, Plant, Architecture, Tower, Office Building

The Debt Management function in Bank of Ireland is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.

We listen to and understand our customers, always aiming to serve them brilliantly. Working collaboratively we keep an open mind and can-do attitude to find tailored solutions to our customer's challenging situations, whilst minimising losses to the Bank.

Our purpose is to enable our customers, colleagues and communities to thrive. We offer roles that will give you the opportunity to make a real difference to customers who are in financial difficulty.

We provide training and ongoing support to our colleagues, ensuring they have the tools needed to be successful. We are in the middle of an exciting period of transformation, creating huge opportunities for all of our colleagues in their careers.

Current Opportunities

 

Arrears Case Consultant 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Amplify Capability - Self Accountable - Self Bank of Ireland Hybrid Arrears Management 31152 Bristol England United Kingdom Bristol, England, United Kingdom Bank of Ireland UK What is the opportunity Front line staff are a vital touch point for identifying, recording and responding to customers who are in arrears or facing financial difficulty. The role will involve communicating with customer to understand their finan... Full time

Keep up to date

Not ready to apply right now? Register here for job alerts to be notified first when new positions matching your criteria are advertised.

Not You?

We keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.

Thank you

Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

©2025 Bank of Ireland