My working day normally starts at 8am. I start my day by catching up on my emails and voicemail to establish if any urgent issues have come into the department since the previous evening. Around 8:30 I get a coffee with my line manager and we chat about priorities, potential issues and plans for the day. I work with my team lead to ensure that the team are focused on the priorities for the day ahead.
My team acts as the "voice of the customer" and we work with other business areas to ensure the appropriate and timely resolution of customer concerns.
I manage 28 staff, and I believe it is important to recognise that they are all different, with individual needs and personalities. Some people require a different style of management and everyone has their own development needs. I am a hands on manager, and support and direct my team as much as I can in order to deliver on our customer service goals.
Every day is different. I get to engage with lots of colleagues from throughout the Group, and I really enjoy leading my team. The department is a busy place to work, and I feel that I am always learning something new, and developing my skills and knowledge.
I am also engaged in external studies, supported by the Bank. This gives me the opportunity to further develop my skills and enhance my career prospects for the future.
Individuals can be challenging and demanding, but by being open, listening and being very clear in your communication, you can deal with most issues.
I love my job. I enjoy going to work, and I have a good relationship with the other managers in the area. I also have a lot of respect for my line manager who gives me the space to do what I do best.
If you are interested in hearing more about the Professional and Support Services community, enter your email below and keep up to date with the latest jobs and content.
Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
© 2020 Bank of Ireland