People, Person, Computer, Electronics, LCD Screen, Laptop, Pc

Stories from Customer and Relationship Management

Mary-Beth O'Sullivan

Digital Customer Advisor


 

What does a day in Bank of Ireland look like?

Throughout an average day I’m on the floor welcoming customers and being available for any assistance customers may need. I also work through email and arrange customer call-backs for Digital Banking queries. I work to get both personal and business customers online and help them on their digital journey by giving one-to-one sessions if needed. This makes customers feel more comfortable with Banking 365 and generally they are amazed at how EASY it is to use. I find that to be a hugely satisfying part of my job!

What's the best thing about your job?

Best part of my job is working with such a great team of people. From management to general staff, everyone was so friendly, welcoming and supportive when I first joined and made it such an easy environment for me to work in. Working with people like this makes my job very much more enjoyable.

People, Person, Dimples, Face, Smile

What challenges you in your job? 

Like every job there are both good and bad parts, but thankfully there are more positives than negatives. A challenge for me was being able to assist customers that do not speak English. This was traditionally a barrier for getting customers to use online banking. Thankfully we have been able to get Multi-Lingual 365 Guides for activating customers online and this has helped hugely for both staff and customers.

What gets you up in the morning?

I’m not a morning person, but I genuinely get up because I like my job. I love working with the people I work with and Bank of Ireland genuinely takes care of their employees. I also like meeting numerous amounts of different people every day and knowing that I won’t be bored in my job. It keeps me busy and challenges me which I love! Overall, this position is great for a people person i.e. someone who isn’t afraid to talk to people on any topic whether it be banking or the weather!

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