At Bank of Ireland, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it.

What is the Welcome Advisor role?

The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience.

Key Accountabilities

• Lead flow and engage with customers to deliver a professional, efficient and friendly customer service to our customers.
• Use branch techniques to recognise and refer selling opportunities and participate in all sales drives within branch.
• Lead the migration of customers to appropriate self-service options, including on-line and Banking 365 delivery channels.
• Handle all basic queries and complaints awhile recording and updating relevant customer information on in-house systems.
• Play a key role in cash handling activities in the branch.
• Perform duties in a compliant manor in accordance with policies and procedures

What is the opportunity?

Working as part of a collaborative and diverse team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career in Banking!

At Bank of Ireland Direct, we are committed to enabling each and every colleague to thrive. We design our training with you in mind and are focused on ensuring your experience at Bank of Ireland is an exceptional one throughout your career. 

We are committed to the professionalization of our people and will support you in obtaining your QFA (Qualified Financial Advisor). Through an Individual Development Plan, we will ensure you understand your own capabilities and encourage you to proactively develop your skills.

The Bank of Ireland Career & Reward Framework provides a clear picture of the roles and levels within the Group, and gives clarity on how you can move between roles to develop your experience and capability. It allows you to take ownership of your career development and to optimise your career opportunities.

Essential Skills & Experience

• Experience in customer service, demonstrating a high standard of service in every customer interaction.
• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
• Self-motivated with the necessary aim to achieve agreed goals and identify sales leads and referrals.
• An ability to adapt to new technologies, on desktop, mobile and tablet platforms

Key Competencies

• Customer Focused - Self
• Agile - Self
• Accountable - Self
• Champion Transformation - Self
• Manage Risk - Self