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Apprenticeship Programs with Bank of Ireland in Northern Ireland

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Apprenticeship opportunity


An apprenticeship with Bank of Ireland isn’t just another job, it’s a fantastic opportunity to earn as you learn while starting your career within banking.

We are teaming up with Ulster University, Belfast, to give our colleagues the opportunity to complete a fully funded degree:
BSc - Leading on Customer Operations, which is aligned with the future and current skills required to progress your career within Financial Services.

What are our current apprenticeship colleagues saying?

"This opportunity has been a real game changer for me. Not only have I been given the chance to get a fully funded 3rd level degree, but I've already been able to apply what I've learned so far in my daily role in the Bank. The apprenticeship and my day job work hand in hand and I'm excited about what future opportunities will be available to me to help me further my career in the Bank as the course progresses. This has also given me the opportunity to collaborate with colleagues across the business – growing my network and giving me insight into how things work in other areas of the Bank."


Paul Reynolds, Business Readiness Manager
Service & Capability / NI Branch Banking / Retail UK

"Taking part in this apprenticeship program has been invaluable to me as a Customer Service Advisor. It has encouraged me to explore the processes the bank uses which I know will benefit me when I want to further my career within Bank of Ireland. It has given me the opportunity to learn from colleagues at various levels and career stages throughout the organisation. As a mother of 3 young children, the support the bank has given to me to continue my studies and achieve a 3rd level qualification is brilliant and has helped me incredibly as I’m earning and learning."


Alyson Little,  Customer Service Advisor
NI Branch Banking

What are we looking for?


We are looking for people who are passionate about customer service, and who strive to demonstrate a high standard of service in every customer interaction.

This role is perfect for self-motivated individuals with the necessary drive to combine self-directed learning while working full time to attain a degree. If you enjoy talking to people, working in a busy team environment and are ambitious in progressing your career, we would love to hear from you.

Current Vacancies with Apprenticeship Opportunities

Customer Service Advisor Magherafelt - Apprenticeship Programme - Ulster University 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self Accountable - Self Manage Risk - Self One Group, one team - Self Agile - Self Bank of Ireland 25899 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Bank of Ireland UK Description of business unit There's never been a more exciting time to work at Bank of Ireland - we are going through an outstanding period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital...
Customer Service Advisor Omagh / Enniskillen- Apprenticeship Programme - Ulster University 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self Accountable - Self Manage Risk - Self One Group, one team - Self Agile - Self Bank of Ireland 25920 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Bank of Ireland UK Description of business unit There's never been a more exciting time to work at Bank of Ireland - we are going through an outstanding period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital...

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