The Bank of Ireland Group Competency Model defines what’s needed to succeed and deliver on our Purpose - enabling customers, colleagues, and communities to thrive.

It includes five core competencies that guide how we operate as a Bank. These competencies set consistent performance expectations for everyone, whether you're a Leader, People Manager, or Individual Contributor.

How are the competencies used?

Our Group Competency Model is central to the recruitment process at Bank of Ireland. When applying for a role, you may encounter the competencies in a number of ways:

  • Each job advertisement lists the relevant competencies for the role.
  • Any online assessments are designed to align with our Group Competency Model.
  • Interview questions are tailored to assess your suitability based on the behaviours that underpin our competencies.

Read more about our competencies

Each of our five competencies is supported by clearly defined behaviours that bring them to life. These behaviours outline expectations for Leaders, People Managers, and Individual Contributors.

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Customer First

Everything we do is for our customers, and our business is designed around them. We are empathetic, we listen, and we work hard to meet their needs, connecting with them to make them feel valued. Their success is our success. 

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Better Together

We achieve more when we work together. We collaborate, we share ideas, we challenge thinking, and we learn from and care for one another. We value the real power that lies in our capacity to harness our diverse skills and experiences for the good of the whole. 

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Be Decisive

We move quickly and make things simple to deliver positive outcomes for customers and for us. We exercise good judgement, avoid complexity and work smarter together to get to the solution quickly. 

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Take Ownership

We are trusted and supported to take ownership for our actions and to deliver the commitments we make to our customers, colleagues and communities. We accept responsibility for our decisions and actions. 

Manage Risk

Committed to being risk aware. Identifies analyses and manages risk to protect the Bank and its people, while supporting opportunities that drive successful strategic outcomes. Makes timely and well-informed decisions within defined governance structures.

Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

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