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Feeling nervous about applying or for your upcoming interview? Well, we are here to help, on this page you will find:

Our Hiring Process

Interview Essentials: Questions we ask

Interview Essentials: Your interview at Bank of Ireland

Other articles to help you on your career journey

Our Hiring Process

So, what can you expect from the hiring process? We’re dedicated to keeping it as easy as possible. Find out more about each stage by clicking the stage name below.

We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

 

Tell us a little bit about you and your experience by filling in our quick and easy application form – it only takes a few minutes!

Your online application is reviewed by our recruiters and by the hiring manager. They will match your skills and experience to the job to see if you are the right candidate for the next stage!

If you have been successful you will then be invited for an interview with a panel of colleagues from Bank of Ireland.

Congratulations, you have secured a job at Bank of Ireland!

Interview Essentials: Questions we ask

We know interviews can be stressful, especially when you're trying to remember the perfect examples to showcase your skills and experience. We want to help you to prepare better and ease that anxiety.

We've put together a list of common interview questions, categorized by the competencies you might be assessed on. Each competency has different levels (Self, People Manager and Leader), so you can tailor your preparation appropriately.

Every job ad will list the competencies and levels, making it easier for you to find the right sample questions. Best of luck!

Customer Focused

  • Please give examples of how you have built, developed and maintained good relationships with your customers?
  • Please give an example of how you have enhanced a process or used customer feedback to improve the customer experience.
  • Tell me about a process you put in place to gather Customer insights?
  • Please give an example of how you have contributed towards improving the overall customer focus within a team (or a project you worked on)?
  • In the last 12 months, what initiatives have you led in your team/business unit to embed a focus on the customer?
  • Please describe how you have ensured that customer focus and the highest service standards are consistently maintained across your team/business unit, even when faced with competing priorities?

    • One Group One Team

  • Give an example where you have worked very closely with colleagues in other units in order to meet an objective.
  • Give a specific example of when you have helped and supported a colleague without being asked.
  • Describe how you have initiated and fostered collaborative relationships to deliver for the business.
  • Describe how you have ensured that your team / others you've collaborated with people feel safe in expressing alternative views?
  • Please describe a time when you actively developed a workplace culture that valued transparency and open communication.
  • Please describe a situation when you overcame conflict/barriers to collaborate effectively in a cross-functional capacity.

    • Agile

  • Please give an example of a time you had to acquire new knowledge or seek external perspectives to achieve an excellent outcome.
  • Please give an example of when you have been able to apply learning from past experiences to design a solution to a current problem.
  • Describe a time when you empowered someone/your team to come up with an idea / continuous improvement initiative.
  • Give an example of when you have actively encouraged your team to apply innovation to their approach to work.
  • Discuss how you have previously fostered a flexible and resilient working environment, conducive to ongoing change.
  • Give an example of an initiative you led which transformed an existing practice or outcome for Customers, Colleagues or Communities.

    • Accountable

  • Tell me about a time when something you were accountable for went badly e.g.. major customer issues.
  • Give me an example of when you have set yourself clear plans in order to achieve your objectives.
  • How have you fostered a sense of accountability in the team?
  • Give me an example of when you have successfully eliminated or minimised an obstacle which could have had a negative impact on your work or business area?
  • Tell me about the most unpopular decision you have made in your career?
  • How have you created an environment of accountability for high performance?

    • Champion Transformation

    • Tell me about a significant change in work practices that you had to deal with?
    • Tell me about a time when you felt very challenged at work but had to persevere.
  • Describe a time when you implemented a significant change in your department?
  • Describe an occasion when you had to implement an unpopular decision concerning your team.
  • What is your leadership approach during times of organisational transformation?
  • Describe a time when you led a transformation Progs/projects to achieve efficiency/change.

    • Amplify Capability

  • What has been the most valuable piece of feedback you have received and acted upon to enhance your effectiveness?
  • Tell me about a time when you proactively sought to take on additional responsibility in order to broaden your skills and experience.
  • Give me an example of a situation when you increased your own knowledge and expertise and that of your team, building a learning and knowledge culture for all?
  • Tell me about a time when you have coached or mentored members of your team, enabling them to build their skills and develop their careers.
  • Tell me about how you have created a coaching culture.
  • Give an example of a strategy you designed and implemented to build capability for now and for the future for both yourself and others.

    • Manage Risk

  • Describe a time where you made a decision that had risk implications.
  • Describe a time when you identified strengths and weaknesses of alternative solutions to a problems.
  • How have you enhanced risk awareness in your team?
  • Tell me about a complicated or challenging decision that you have made?
  • What have you done to create a culture of transparent decision making?
  • Describe a situation when you had to make a complex decision with significant risk implications?

    • Interview Essentials: Your interview in Bank of Ireland

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