Agile

Self

• Learns from mistakes and adjusts accordingly
• Demonstrates initiative and maintains motivation to acquire new knowledge, skills and ways of working
• Learns and seeks to apply innovative methods, tools and technology that ultimately benefit the customer, colleagues and communities
• Demonstrates a solution oriented attitude and willingness to try new things
• Uses good judgement about whether to act independently, collaborate with others or escalate an issue

People Manager

• Creates opportunities for self and others to try new things and learn from mistakes
• Empowers others with meaningful decision making and ownership
• Encourages others to address challenges in new and different ways that reduces complexity and adds value to the customer, colleagues and communities
• Teaches, coaches and supports the team to adapt approach to new situations
• Holds others accountable for making transparent decisions

Leader

• Creates a culture where experimenting to find new solutions is valued and learning from mistakes is encouraged
• Creates an environment where people are empowered and do their best to help the organisation achieve its objectives
• Advances an environment in the organisation that promotes continuous improvement and quality outcomes for the customer, colleagues and communities
• Guides the organisation to remain flexible in a changing, competitive environment by being a role model for agility
• Creates an environment where agile collaborative teams trump silos and hierarchy to ensure transparent and better decision-making at all levels

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