We embrace change with an open mind and a can-do attitude. We respond quickly and productively seek different perspectives. We challenge ourselves to look for new and simplified ways to efficiently deliver the best solutions for our customers.


  • Learns from mistakes and adjusts accordingly
  • Demonstrates initiative and maintains motivation to acquire new knowledge, skills and ways of working
  • Learns and seeks to apply innovative methods, tools and technology that ultimately benefit the customer, colleagues and communities
  • Demonstrates a solution oriented attitude and willingness to try new things
  • Uses good judgement about whether to act independently, collaborate with others or escalate an issue

People Manager

  • Creates opportunities for self and others to try new things and learn from mistakes
  • Empowers others with meaningful decision making and ownership
  • Encourages others to address challenges in new and different ways that reduces complexity and adds value to the customer, colleagues and communities
  • Teaches, coaches and supports the team to adapt approach to new situations
  • Holds others accountable for making transparent decisions


  • Creates a culture where experimenting to find new solutions is valued and learning from mistakes is encouraged
  • Creates an environment where people are empowered and do their best to help the organisation achieve its objectives
  • Advances an environment in the organisation that promotes continuous improvement and quality outcomes for the customer, colleagues and communities
  • Guides the organisation to remain flexible in a changing, competitive environment by being a role model for agility
  • Creates an environment where agile collaborative teams trump silos and hierarchy to ensure transparent and better decision-making at all levels