Customer and Relationship Management
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The customer is at the heart of everything we do, and while we have structured our business into different customer segments our customer philosophy remains the same. Whether we interact face to face, over the phone or online our ambition is that each customer whether personal or business feels valued and listened to every time they interact with us.
To achieve this goal we are always looking for bright, ambitious people that want to make a difference by helping others. If you are a people person who enjoys building relationships and feel you can help us to continue to offer innovative customer service we would love to hear from you.
| SEO & Content Specialist | 3 | P - Professional Specialism | Permanent | Champion Transformation - Self | Agile - Self | Accountable - Self | Customer Focused - Self | One Group, one team - Self | Bank of Ireland | 26432 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Bank of Ireland is currently going through an extraordinary period of transformation and growth in an ever changing digital world. Through a customer first lens we are redesigning the way we attract higher website traf... | ||
| Account Opening Associate | 1 | B - Business & Customer Support | Permanent | Accountable - Self | Customer Focused - Self | One Group, one team - Self | Agile - Self | Champion Transformation - Self | Bank of Ireland | 26472 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK! The UK Opera... | ||
| Welcome Advisor - Newlands Cross | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26457 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | ||
| Mortgage Service Specialist - Kilkenny | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 25803 | Kilkenny | Kilkenny | Ireland | Kilkenny, Ireland | Customer and Relationship Management | Description Of Business Unit: Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile,... | ||
| Mortgage Service Specialist - Tallaght | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 25747 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, ... | ||
| Business Advisor | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26430 | Roscommon | Roscommon | Ireland | Roscommon, Ireland | Customer and Relationship Management | Description of business unit Bank of Ireland offers an enhanced banking service and wealth proposition designed to make life easier for our most valued Customers. Our Business customers in particular have a dedicated Advisor available to discuss a... | ||
| Welcome Advisor | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26448 | Donegal | Ireland | Donegal, Ireland | Customer and Relationship Management | Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diff... | |||
| Client Services Administrator | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Bank of Ireland | 26238 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit Business Banking Client Services (BBCS) is responsible for the delivery of excellent service and support to Bank of Ireland Business Banking AND Corporate Relationship Managers and their portfolio of business customers... | ||
| Associate | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Manage Risk - Self | One Group, one team - Self | Champion Transformation - Self | Accountable - Self | Bank of Ireland | 26298 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Bank of Ireland Corporate Banking handles some of the Banks largest and most significant domestic and international names. Corporate Banking Ireland & UK has responsibility for all aspects of the ongoing origination, development and management (i... | ||
| Corporate Pensions Senior Administrator | 2 | B - Business & Customer Support | Permanent | Customer Focused - People Manager | One Group, one team - People Manager | Agile - People Manager | Accountable - People Manager | Manage Risk - People Manager | New Ireland Assurance Company plc | 26219 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | What's it like to work in the New Ireland Corporate Pensions Department The Corporate Pensions department looks after all Corporate Pension Business in New Ireland. This includes Group Defined Contribution schemes, Group PRSA's, Risk Only schemes... | ||
| Corporate Pensions Administrator | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | New Ireland Assurance Company plc | 24879 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts. Purpose of the Role Our focus is on delivering a bri... | ||
| Team Leader - Direct Mortgage Servicing | 2 | M - Managerial / Leadership | Permanent | Customer Focused - People Manager | One Group, one team - People Manager | Amplify Capability - People Manager | Manage Risk - People Manager | Agile - People Manager | Bank of Ireland | 25744 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit: Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile,... | ||
| Customer & Service Manager | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Manage Risk - Self | Accountable - Self | Agile - Self | Bank of Ireland | 26371 | Offaly | Offaly | Ireland | Offaly, Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives.... | ||
| Business Online Customer Advisor | 1 | B - Business & Customer Support | Agency temp to Permanent | Customer Focused - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Manage Risk - Self | Bank of Ireland | 25593 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit There's never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever chang... | ||
| Welcome Advisor | 1 | S - Customer Relationship / Customer Management | Temporary - Specified Purpose | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26199 | Limerick | Limerick | Ireland | Limerick, Ireland | Customer and Relationship Management | Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diffe... | ||
| Mortgage Specialist - Maynooth / Leixlip | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 25656 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' live... | ||
| Home Buying Complaints FSPO Mediation Manager | 3 | B - Business & Customer Support | Permanent | Customer Focused - Self | Accountable - Self | One Group, one team - Self | Manage Risk - Self | Agile - Self | Bank of Ireland | 26097 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Division Description Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 169 locations across the Republic of Ireland, we are the largest provid... | ||
| Mortgage Specialist - Dun Laoghaire | 2 | S - Customer Relationship / Customer Management | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 25034 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit: Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our ... | ||
| Welcome Advisor - Dundalk | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26323 | Louth | Ireland | Louth, Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | |||
| Mortgage Specialist - North Dublin City | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26408 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, ... | ||
| Mortgage Specialist - Direct Sales | 2 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26392 | Leinster | Leinster | Ireland | Leinster, Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | ||
| Mortgage Specialist | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Manage Risk - Self | Agile - Self | One Group, one team - Self | Accountable - Self | Bank of Ireland | 26386 | Mayo | Mayo | Ireland | Mayo, Ireland | Customer and Relationship Management | Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diffe... | ||
| Welcome Advisor | 1 | S - Customer Relationship / Customer Management | Temporary - Specified Purpose | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Agile - Self | Manage Risk - Self | Bank of Ireland | 26413 | Carlow | Carlow | Ireland | Carlow, Ireland | Customer and Relationship Management | Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diff... | ||
| Business Advisor | 2 | B - Business & Customer Support | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Agile - Self | Manage Risk - Self | Bank of Ireland | 26414 | Kerry | Kerry | Ireland | Kerry, Ireland | Customer and Relationship Management | Description of business unit Bank of Ireland offers an enhanced banking service and wealth proposition designed to make life easier for our most valued Customers. Our Business customers in particular have a dedicated Advisor available to discuss a... | ||
| Operations Administrator | 1 | B - Business & Customer Support | Permanent | Agile - Self | One Group, one team - Self | Customer Focused - Self | Accountable - Self | Amplify Capability - Self | Bank of Ireland | 26366 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit The Mortgage Customer Delivery Team are a team within Bank of Ireland that deliver customer and operational support in relation to the processing of mortgage applications. The team takes care of telephone queries from ... | ||
| Welcome Advisor - Dublin North | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26362 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | ||
| Premier Mortgage Specialist - Dublin City - Docklands Cluster | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | 26359 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference ... | ||
| Home Buying Complex Complaints CCR Specialist | 3 | B - Business & Customer Support | Permanent | Customer Focused - Self | Accountable - Self | One Group, one team - Self | Manage Risk - Self | Agile - Self | Bank of Ireland | 26096 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of Business Unit Group Customer Complaints is a key function in Retail Ireland Operations. Group Customer Complaints has now realigned to the new value streams that align to the Retail Ireland Structure - Everyday Banking & Business Ba... | ||
| Business Advisor - Wicklow | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Agile - Self | Manage Risk - Self | Bank of Ireland | 26360 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit Bank of Ireland offers an enhanced banking service and wealth proposition crafted to make life easier for our most valued Customers. Our Business customers in particular have a dedicated Advisor available to discuss al... | ||
| Complaints Pre Mediation Specialist - Everyday Banking | 3 | B - Business & Customer Support | Permanent | Customer Focused - Self | Accountable - Self | One Group, one team - Self | Manage Risk - Self | Agile - Self | Bank of Ireland | 26099 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Group Customer Complaints is a key function in Retail Ireland Operations. Group Customer Complaints has now realigned to the new value streams that align to the Retail Ireland Structure - Everyday Banking & Business Ba... | ||
| Complaints CCR Specialist - Everyday Banking | 3 | B - Business & Customer Support | Permanent | Customer Focused - Self | Accountable - Self | One Group, one team - Self | Manage Risk - Self | Agile - Self | Bank of Ireland | 26100 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit Group Customer Complaints is a key function in Retail Ireland Operations. Group Customer Complaints has now realigned to the new value streams that align to the Retail Ireland Structure - Everyday Banking & Business Ba... | ||
| BOL Customer Advisor | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | Agile - Self | Accountable - Self | Champion Transformation - Self | Manage Risk - Self | Bank of Ireland | 26372 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of business unit There's never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever chang... |
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See the stories from people in Customer & Relationship Management
"The surprise reaction from customers to how easy it is to do online banking is just really a satisfying part of my job and makes my job worthwhile."
Mary-Beth O'Sullivan
Digital Customer Advisor
"The best thing about my job is interacting with a variety of customers. Every day in a branch is very different so it never gets boring"
Ali Vaughan
Customer Advisor
"I take great pride in my work as often times the advice that we offer to our customers is the first step in helping them to achieve their dreams."
Malay Bose
Business Advisor
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