Customer and Relationship Management
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The customer is at the heart of everything we do, and while we have structured our business into different customer segments our customer philosophy remains the same. Whether we interact face to face, over the phone or online our ambition is that each customer whether personal or business feels valued and listened to every time they interact with us.
To achieve this goal we are always looking for bright, ambitious people that want to make a difference by helping others. If you are a people person who enjoys building relationships and feel you can help us to continue to offer innovative customer service we would love to hear from you.
| Broker Account Associate | 2 | B - Business & Customer Support | Permanent | Customer Focused - Self | Champion Transformation - Self | Accountable - Self | One Group, one team - Self | Agile - Self | Bank of Ireland | Hybrid | 26637 | Leinster | Leinster | Ireland | Leinster, Ireland | Customer and Relationship Management | Description of business unit The Broker Account Associate is fundamental to support the service led Bank of Ireland Broker proposition (The Mortgage Store). The role holder will be the key point of contact on all non-sales related broker queries. ... | ||
| Product Specialist - Governance - Home Buying | 2 | P - Professional Specialism | Permanent | One Group, one team - Self | Agile - Self | Champion Transformation - Self | Customer Focused - Self | Manage Risk - People Manager | Bank of Ireland | Hybrid | 25871 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, ... | ||
| Mortgage Case Manager | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Accountable - Self | Amplify Capability - Self | Manage Risk - Self | One Group, one team - Self | Bank of Ireland | Hybrid | 26831 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, ... | ||
| Premier Mortgage Specialist - Louth | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 26778 | Louth | Ireland | Louth, Ireland | Customer and Relationship Management | Description of Business Unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diffe... | |||
| Mortgage Specialist - Direct Mortgages | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Hybrid | 26521 | Leinster | Leinster | Ireland | Leinster, Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | ||
| Mortgage Case Manager | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | Accountable - Self | Amplify Capability - Self | Manage Risk - Self | One Group, one team - Self | Bank of Ireland | Hybrid | 26976 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Please note, this role can be carried out remotely, from any location in Republic of Ireland. Description of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgag... | ||
| Broker Support Specialist | 2 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Hybrid | 26291 | Republic of Ireland | Republic of Ireland | Customer and Relationship Management | Description of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, ... | ||||
| Mortgage Specialist - North Wicklow | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Agile - Self | Manage Risk - Self | Bank of Ireland | Onsite | 26732 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description Of Business Unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | ||
| Mortgage Specialist - South Kildare | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 27240 | Kildare | Ireland | Kildare, Ireland | Customer and Relationship Management | Description Of Business Unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w... | |||
| Mortgage Specialist | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 27168 | Republic of Ireland | Republic of Ireland | Customer and Relationship Management | Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives.... | ||||
| Business Advisor - Dun Laoghaire | 2 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Accountable - Self | Agile - Self | Manage Risk - Self | Bank of Ireland | Onsite | 27034 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of the Unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work i... | ||
| Welcome Advisor | 1 | S - Customer Relationship / Customer Management | Temporary - Specified Purpose | Customer Focused - Self | One Group, one team - Self | Manage Risk - Self | Accountable - Self | Champion Transformation - Self | Bank of Ireland | Onsite | 27183 | Donegal | Ireland | Donegal, Ireland | Customer and Relationship Management | Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference ... | |||
| Welcome Advisor - Navan - 6-month contract | 1 | S - Customer Relationship / Customer Management | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 26889 | Meath | County Meath | Ireland | Meath, County Meath, Ireland | Customer and Relationship Management | Description of Business Unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference ... | ||
| Business Advisor - 12-month contract - Dublin South | 2 | S - Customer Relationship / Customer Management | Temporary - Fixed Term | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 25501 | Dublin | Dublin | Republic of Ireland | Dublin, Republic of Ireland | Customer and Relationship Management | Description of the Unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work i... | ||
| Welcome Advisor - North Wicklow | 1 | S - Customer Relationship / Customer Management | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Onsite | 26777 | Wicklow | Ireland | Wicklow, Ireland | Customer and Relationship Management | Description of Business Unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference ... | |||
| Mortgage Service Specialist | 1 | B - Business & Customer Support | Permanent | Customer Focused - Self | One Group, one team - Self | Agile - Self | Accountable - Self | Manage Risk - Self | Bank of Ireland | Hybrid | 26587 | Republic of Ireland | Republic of Ireland | Customer and Relationship Management | Description of Business Unit Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment,... |
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See the stories from people in Customer & Relationship Management
"The surprise reaction from customers to how easy it is to do online banking is just really a satisfying part of my job and makes my job worthwhile."
Mary-Beth O'Sullivan
Digital Customer Advisor
"The best thing about my job is interacting with a variety of customers. Every day in a branch is very different so it never gets boring"
Ali Vaughan
Customer Advisor
"I take great pride in my work as often times the advice that we offer to our customers is the first step in helping them to achieve their dreams."
Malay Bose
Business Advisor
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