What is the opportunity?

This is an excellent development opportunity for the successful candidate in terms of learning new skills and interacting with every single area within the Bank of Ireland (including 3rd parties).

As User Access Management is a growing area it will continue to present ongoing opportunities to all members of the team.

In this Role, you will

• Ensuring all staff get the appropriate access to the IT applications & services they need quickly.
• Ensuring people who leave the organisation have their access removed in a timely manner to minimise security risks.
• Co-ordinating the various Recertification processes so all Line Managers confirm twice a year what access their team members need to have for various IT systems and certain critical data files.
• Dealing with Regulatory audits, internal audits and external audits and ensuring any controls breaches are avoided or remediated quickly.
• Providing advice to all Bank Of Ireland units and 3rd party suppliers.
• Dealing with every organisational unit within the Bank and every 3rd party partner that provide support to Band Of Ireland.
• Point of contact for trouble shooting customer issues as required this includes both end users (staff) and partners (e.g. Service Managers)
• Acting as a point of contact for Central Access Management Team (CAMT) which carries out the actual User Access Management activities on behalf of the bank.
• Producing MI relating to daily User Access Management activity and semi-annual recertification processes.
• Providing day to day support to the User Access Management / Recertification Manager as required.
• Collating feedback from Customers (internal and 3rd party) in relation to User Action Management and Recertification activities.
• Working with Group Change project teams in relation to transitioning their User Access Management activities into CAMT.

What will make you stand out?

Good experience working in a multi-vendor outsourced environment, you are confident in dealing with various levels within an organisation and build productive working relationships

Experience of working in a complex I.T. Delivery environment and at ease with troubleshooting difficult situations and prioritising resolution actions will make you stand out!

Ability to challenge and probe to identify recurring themes and isolate those areas to be addressed for permanent resolution will give you an advantage.

You have demonstrated ability to operate well under pressure and in a decisive and inclusive manner.

An excellent organiser with attention to detail and determination to succeed, you have analytical skills with ability to analyse data, draw and present conclusions.

You maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk, and ensure full compliance with all Group, Legal and Regulatory requirements and standards

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

User Access Management impacts everyone who works in Bank of Ireland. The level of User Access Management activity has grown exponentially in the last few years. The management processes and controls required to ensure that all User Access Management related processes are carried out correctly to meet User and Regulatory requirements is a critical activity within Technology Services.

The Team work with all business units within the Bank Of Ireland Group and with all Technology Service teams, IBM/ Kyndryl and other 3rd party partners to ensure the User Access Management processes run smoothly.

The overall objective of the Team is to put in place robust and repeatable processes to ensure every interaction relating to a positive experience for the users of IT systems while meeting the IT Controls obligations.

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!