What is the opportunity ?

We are seeking to recruit a Claims Administrator to join our Claims team. This is an interesting, challenging and rewarding role and involves working with many internal and external functions.

The role is an entry level position to be part of an established high performing team and to help customers during challenging life events.

The team is privileged to work directly with our customers and interact daily with members of three Distribution channels i.e. Independent Financial Brokers, New Ireland Financial Advisors and the Bank of Ireland network.

In this role you will

• Lead customer relationships and update them regularly on claims progress
• Correspond with Brokers, Employers, Customers and Doctors
• Ensure adherence to legal and regulatory compliance and acquire knowledge of processing claims
• Provide administrative support to the team by updating databases, leading mailbox communications and corresponding with key partners
• Support Team and Manager on new initiatives

What will make you stand out?

• Experienced administrator able to work on own initiative aswell as part of a team
• To be accurate, with a strong attention to detail
• Excellent written and verbal communication skills
• Having completed an APA qualification would be desirable

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The Income Protection Claims Team assesses and pays all claims arising from the Company's Individual and Group Life Assurance policies. The Income Protection claims assessors manage a portfolio of Claims from both our Individual and Corporate Customers.

Income Protection benefits are payable to our individual customers or members of group schemes if they are absent from work due to illness or injury. Due to recent New Business Growth, especially in the Group Risk area, the team is growing, and we now pay approximately 1,600 claims to our customers each month.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!

Flexible working matching promise A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements.