What is the opportunity ?

The opportunity is to be part of an established high performing team and to help customers during a challenging and emotional life event.

Our focus is on delivering a fast and efficient service while ensuring that quality and control standards are achieved and maintained. The successful candidate will demonstrate the necessary business skills to deliver an excellent service to our policyholders and Sales teams alike.

In this role you will

• Assess both the financial and medical requirements of new claims.
• Taking responsibility for the correct assessment of a medical protection claim to an agreed authority limit of up to €150,000.
• Authorising and being responsible for correct payments to a value of up to €250,000.
• Taking responsibility for the accurate payment and compliant processing of all Pension Death claims including Executive Pensions and PRSA's.
• Decide the outcome of a customer's claim when requirements have been obtained.
• Processing payments within authorisation limits for all 3 distribution channels.
• Leading customer relationships and updating regularly on claims progress by telephone and in writing.
• Ensuring adherence to legal and regulatory compliance.
• Acquire knowledge of processing claims on all systems and databases.
• Support Team and Manager on new initiatives as necessary and champion Transformation.
• Support Manager with responding and leading complaints within strict SLAs.

What will make you stand out?

• Strong organisational skills with good interpersonal skills and the ability to be a Team Player.
• Excellent numerical skills and interest in detailed work, ability to learn core life and workflow systems.
• The ability to work in a fast paced environment and meet tight deadlines.
• The ability to prioritise workloads, organise tasks effectively and work in a proactive manner.
• Have experience in the assessment of Protection Claims.
• Accuracy- a strong attention to detail
• Interested in pursuing a career in a medical and technical area.

Essential Qualifications

Minimum APA Life Qualification, completion of QFA or progress towards Underwriting Diploma (DLDU)

More about the team

The primary objective of the Individual Risk Claims Team is to guide our customers through the claims process by offering a compassionate and professional personal service. Our team of experienced Claims Assessors endeavour to make the process as quick and efficient as possible.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person teamwork exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a dedication to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports!

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!