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Customer Advisor - Dundalk

Louth, Republic of Ireland | Onsite
Permanent | Full time
Closing date:  Jun 20 2025

Customer Advisor - Dundalk

  • Louth, Republic of Ireland
  • Full time
  • Closing on: Jun 20 2025
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What is the opportunity?

We are looking for an ambitious and self-motivated individual who wants to work in a dynamic and encouraging fast-paced environment. If you are interested in building your skills and progressing your career within the banking industry, then this position will create the opportunity for further career development.

In this role, you will:

  • Provide outstanding service to customers in every interaction.
  • Champion the Bank's Financial Wellbeing Programme for customers and staff.
  • Encourage the use of self-service, online, and B365 delivery channels.
  • Support Bank of Ireland's goal to be the top financial services provider locally.
  • Identify and refer new business opportunities, pursuing cross-sales to meet activity standards.
  • Participate in team sessions, mentor colleagues, and ensure compliance with regulatory requirements.

What will make you stand out?

We're looking for someone who is passionate about putting our customers first and is dedicated to delivering excellence. You will be self-motivated, driven, and enthusiastic about customer service. If you have a curiosity about identifying sales leads and referrals, and have a proven track record in meeting regulatory and operational standards, then we want to hear from you. You will also have strong communication and interpersonal skills are essential, and the ability to thrive in dynamic team!

Essential Qualifications

QFA or APA Loans, Regulations, Savings & Investments.

More about the team

We are dedicated to ensuring our customers feel valued with every interaction. Our dedication to delivering an outstanding customer experience drives us to continually enhance our services and channels. We believe in hiring hardworking individuals who understand the importance of making a meaningful impact in our customer's lives!

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply now

Our application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can fill out this form and one of our recruitment team members will be in touch via email.

 

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