What is the opportunity

An opportunity to develop customer service, administration and telephony skills. You will form part of an upbeat and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

In this role you will:

• Provide an excellent level of Customer Service
• Be able to connect with Customers in writing and verbally
• Adhere to all legal, regulatory, compliance and audit requirements at all times
• Develop a sound knowledge of the Mortgage process
• Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures
• Enforce to the Banks core values to enable success, team work and excellent customer service

What will make you stand out?

The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes

Highly developed communication skills which will include excellent verbal and written communication skill

Good verbal and written skills

Passion for Customer Service

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements.

The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!