What is the opportunity?

We are offering the opportunity to work in an innovative team and develop mortgage knowledge. You will be dealing with inbound and outbound telephone calls from our customers, supporting them in all aspects of their queries. The role will involve completing quality retention conversations & identifying new business opportunities working closely with other departments to ensure a top class Customer experience. Our team works in a fast paced environment and have fun along the way while receiving continuous support, capability and training to ensure you thrive, build and develop your skills in your career. We are currently looking for hard-working, self-motivated, customer centric people with a passion and energy to drive business performance who want a career in Direct Mortgages and all the benefits that go with it to grow & develop!

Our team is looking to fill number of positions on either 12 or 18 month fixed term contract basis.

In this role, you will:

• Deliver on our Mortgage Targets & Key Performance Metric's.
• Build Relationships & Networking opportunities with such areas as Underwriters, Operational Teams, Product Development, Branch Staff.
• Support our Customers to thrive in their goal to have their dream home.
• Work with a team who value a strong ethos of being Customer Focused, One Group One Team, Agile & Accountable.
• Build positive relationships/networks with colleagues in the Branch Network and wider Retail to drive channel integration agenda.
• Demonstrate a strong customer service ethos by ensuring the delivery of a top quality service in tandem with achievement of customer satisfaction targets.

What will make you stand out?

We are looking for a self-motivated, hardworking individual with a record of sales experience. An individual that exhibits the passion to adapt quickly in a changing environment and that exemplifies the importance of working together on a team will excel in this role!

You will require strong communication and an ability to follow through on customers queries while having a strong understanding of mortgage segments & experience in the mortgage/lending market.

A good fit for our teams are those that show strong customer centricity, risk awareness, are a Team Player, Self-Motivated and Enthusiastic!

Essential Qualifications

• QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Savings & Investments will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed.

More about the team

Home Buying sits within Retail Ireland who play an integral part in the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning. Direct Mortgages is a Business Unit within Home Buying. We are responsible for the delivery of Mortgages via inbound/outbound phone lines and online applications. Our Direct Mortgage specialist team is made up of hard working and driven people who like a laugh along the way.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

#li-hybrid #ij-hybrid

The prime location for this role will be The Arena in Tallaght or Loughboy in Kilkenny but a level of WFH post training and will be available and can be discussed on the successful outcome of your application.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!