What is the opportunity?

You will work with market leading technology, within a dynamic team, enabling you to deliver value to our customers, colleagues, society, shareholders.

You will directlycontributetoBankofIrelandbeingthebankofchoice for customers while also operating within a large network within BOI opening future avenues.

In this role, you will

• Drive the Change & Release Management process, monitoring its efficiency, driving it's continuous improvement across all extrnal partners.
• Ensure the process is performed asdesigned
• Lead effective Service Governance across partners
• Provide management information on IT service quality and delivery
• Provide SME input andguidanceto Service Providers
• Manageprocessexceptions

What will make you stand out?

You will already havestrongrelationshipbuildingand networking experience and this along with strong communication skills will allow you to thrive in this role.

Your ability to understand and gain insight from technical information and data and translate it into simpler lanuage will also help you stnad out!

A high level of IT proficiency along with strong time management skills will enable you to handle sometimes conflicting priorities in a demanding environment.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

• Previous IT Service Management experience
• Familiarity or part qualification of the ITIL Framework/Dev Ops/Agile methodologies
• Ability to understand and gain insight from technical information and data.
• Intermediate toAdvancedMS Office skillsessential

More about the team

Ourteamof 4, as a function within the larger Service Management Office,overseethe process for IT infrastructure and software deployments, carried out within the Bank's production environment, for Planned andEmergencyreleases.

The teammanagesthe FSC (Forward Schedule of Change) and the CAB (Change Advisory Board) Process, including the management of Change Related Incidents.

The teamworkvery closely together and are always available to support each other. Within the team there are manygreatopportunities tobuildgreatrelationships with many other colleagues and partners as we are central to many key strategic programmes withintheBankofIrelandGroup.

There isfantasticlocationflexibilityinthisrolewhich is a hybrid role which can be done anywhere in the Republic of Ireland with the primary office location in Bank Of Ireland ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.

#LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!