What is the opportunity?

This is an exciting opportunity to provide our customers and brokers with excellent customer service to support them through the various stages of the mortgage journey over the telephone and via webchat! Our customers both new and existing will need support from maintaining their current mortgage to making new sales applications.

In this role, you will:

• Be responsible for ensuring that information provided to our customers is up to date and accurate.
• Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers.

What will make you stand out?

You will have consistent record of providing excellent customer service preferably in a contact centre environment but not a must! You will have excellent verbal and written communication skills (telephony and webchat) with a passion for always doing the right thing for both customers and colleagues. Previous experience in the financial industry would be a nice to have but again not a must have requirement.

Experience with any of the following will help you stand out but is not vital in order for you to apply for this role:

• Good attention to detail whilst working in a fast-paced environment.
• Willingness to learn and develop with a good grasp of technology.
• An ambassador for doing the right thing and promoting a fun and positive culture.

Essential qualifications

There are no specific qualifications or minimal educational requirements for this role.

More about the team

Mortgages Direct, as part of the UK Home Buying and Ownership team aims to enhance and support a multichannel proposition across our UK business. Mortgage sales, service and customer acquisition is offered via Bank Of Ireland (UK) PLC and our ongoing relationship with the UK Post Office.

Our UK Mortgage sales and service telephony teams play an integral part of the UK strategy by servicing customers and brokers for both new and existing mortgage maintenance and sales applications.

This is a hybrid role, based primarily at One Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#BOICareers

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Why work with us?

Bank of Ireland prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!