Senior Analyst IT Service Delivery (14 Month FTC)

Dublin, Republic of Ireland | Hybrid
Temporary - Fixed Term | Full time
Closing date:  Jul 23 2025

Senior Analyst IT Service Delivery (14 Month FTC)

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Jul 23 2025
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What is the opportunity?

You will work with market leading technology, within a dynamic team, enabling you to deliver value to our customers, colleagues, society, shareholders.
You will directly contribute to Bank of Ireland being the bank of choice for customers while also operating within a large network within BoI opening future avenues.

In this Role, you will:

  • Drive the Change & Release Management process, monitoring its efficiency, driving its continuous improvement across all internal and external partners.
  • Ensure the process is performed as designed
  • Lead effective Service Governance across stakeholders
  • Provide management information on IT service quality and delivery
  • Provide SME input and guidance to Service Providers
  • Manage process exceptions

What will make you stand out?

You will already have strong relationship building and networking experience and this along with strong communication skills will allow you to thrive in this role.
Your ability to understand and gain insight from technical information and data and translate it into simpler language will also help you stand out. A high level of IT proficiency along with strong time management skills will enable you to manage sometimes conflicting priorities in a demanding environment.

Essential Qualifications

  • Previous IT Service Management experience
  • Familiarity or part qualification of the ITIL Framework/Dev Ops/Agile methodologies
  • Ability to understand and gain insight from technical information and data
  • ServiceNow, SharePoint & PowerBI experience desirable
  • Intermediate to Advanced MS Office skills essential

More about the team

Our team of 4, as a function within the larger Service Management Office, oversee the process for IT infrastructure and software deployments, carried out within the Bank's production environment, for Planned and Emergency releases.
The team handles the FSC (Forward Schedule of Change) and the CAB (Change Advisory Board) Process, including the management of Change Related Incidents.
The team works very closely together and are always available to support each other.
Within the team there are many great opportunities to build great relationships with many other colleagues and stakeholders as we are central to many key strategic programmes within the Bank of Ireland Group.
This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

  • Customer Focused - Self
  • Accountable - Self
  • Champion Transformation - Self
  • Manage Risk - Self
  • Agile - Self

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Apply now

Our application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can fill out this form and one of our recruitment team members will be in touch via email.

 

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