What is the opportunity?

This is an exciting opportunity for a person seeking challenging role in an evolving landscape and to be part of a team which is supporting Group IT on a new technological & transformational journey.

The person will be joining a team which works with a wide range of various other teams across the groups different towers providing ample opportunities for continuous learning and development.

In this Role, you will

• Own and manage the Intellectual Property for the Bank including end to end knowledge management, having accountability for creating, maintaining, reviewing and approving Technical artefacts via support partners/teams or part of change/Service Introduction.
• Consult with other departments to assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered for all Technical components.
• Review and approve technical changes impacting technical components of the service, taking into consideration
• Ensure currency/lifecycle of technical components are kept up to date
• Record and manage issues on Radar for relevant tech components
• Deliver an effective Level 2 support service for both incidents and problems, identify and recommend solutions to service gaps that may arise.
• Propose and assist with proactive maintenance including performance and capacity management, develop a proactive service monitoring approach, develop expertise in the Bank's diagnostic tools and recommend configuration

What will make you stand out?

10+ years' experience to include Technical Service Delivery, Team management and development will make you stand out!

A Strong customer focused background and commercial awareness, with experience in dealing with international Outsource vendors will give you an advantage.

You will have demonstrable experience in discussing Technical Issues with people at all levels (Customers, Vendors, Service & Business Partners and other Technology Services teams), with the ability to influence and negotiate.

Process improvement experience with a focus on continued streamlining of processes, with a proven ability to present service improvement initiatives to both technical and non-technical audiences will help you to stand out.

Essential Qualifications

• Third Level IT Qualification
• ITIL Certification or equivalent
• DevOps Certification or equivalent

More about the team

This role is within a team that forms part of Technology Services, which supports its varied customers through a variety of complex application services. These services are made up of number components that include application code, hardware, middleware, network, database and third party products.

We will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function they will assess the impact of all change including design, volume, and currency and security requirements. The Technical Manager and their team will also support the Service Delivery Manager who has overall responsibility of the services.

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!