Have a look at some of the ways AI is helping to support our customers and colleagues.

In 2025, AI and machine learning models helped stop €9.7 million worth of fraud across about 1 billion card transactions. The integration of cutting-edge technology saved countless individuals from potential financial harm, marking a significant milestone in the fight against fraudulent activities.

Over 1,000 colleagues trained through the Bank of Ireland AI Academy in 2025. This initiative has empowered employees with AI knowledge and fostered a culture of continuous learning. As they embrace the future, these colleagues are well-equipped to drive the bank's digital transformation, ensuring it remains at the forefront of the industry.

Our Contact Centre team is now empowered by AI tools, transforming the way they handle calls. These tools swiftly analyse conversations, uncovering insights and solutions at lightning speed. Customers benefit from faster resolutions, thanks to the integration of AI, enhancing their experience and satisfaction. Together, technology and human expertise create a powerful synergy, driving efficiency and excellence in customer service.

Another remarkable journey unfolded in 2025, as 127 million AI-powered spending insights transformed the financial landscape for countless customers. Each insight empowered our customers to navigate their finances with newfound confidence, ultimately enhancing their overall financial wellbeing. This technological marvel marked a pivotal moment in personal finance management.

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