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From Criminal Law to Branch Banking...

(Estimated reading time: 3 minutes 5 seconds)

A career in banking can take you in any number of directions. Working with Bank of Ireland means you will have the development and support to ensure you take the opportunities that come your way. Let's hear more about life at Bank of Ireland from some of our colleagues.

Nuala McDaid talks about her career in Bank of Ireland, and her journey from Criminal Law solicitor to Customer Service Manager.

 

Tell us about your career so far in Bank of Ireland

I graduated from the University of Ulster with a BA Hons degree in Law and Business Studies before moving to England to complete my professional training. I secured a training contact and two years later qualified as a Solicitor. I specialised in Criminal Law, working for a private practice in Bedfordshire for 4 years.

I returned to Northern Ireland after having my family and began working with Bank of Ireland through an agency. I secured a permanent position as a Banking Assistant shortly afterwards and 3 years later was successful in my application for Customer Service Manager in Magherafelt branch.

 

What does a typical day look like for you and your team?

No two days are the same in a branch, but typically we start with a team meeting in the morning before getting the cash area ready for opening. Throughout the day we are serving our customers brilliantly, dealing with any queries or issues as they arise whilst also ensuring we are operating in a compliant and secure way.

 

What do you enjoy most about working with Bank of Ireland?

I love the sense of teamwork I feel when working for Bank of Ireland. My colleagues have a wealth of knowledge and I feel that every day I am learning something new.

 

How does the culture in Bank of Ireland enable you to thrive at work?

It allows me to work in a flexible way which is very important as a mother of young children. Although I need to work from the branch everyday given my role, Bank of Ireland have always afforded me flexibility any time I have needed it. Knowing they care means a lot and is a definite source of motivation.

 

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If you are ambitious and keen to learn, the possibilities are endless.

 

What other elements of your in time Bank of Ireland have helped improve your experience?

As part of my personal development I have been able to obtain a Diploma in Retail Banking and Credit. This was fully funded by Bank of Ireland and I received so much support throughout my studies and recognition when I passed my exams.

Aside from this there is also a strong social element that I have enjoyed during my time at Bank of Ireland. From Lip Sync Battles to Lockdown Bingo Loco, they are always coming up with ways to keep us all connected as a workforce.

 

Is there anything about working in Bank of Ireland that you think might surprise people who are considering applying?

I think people would be surprised by the depth of opportunity available and how much you will feel valued as an employee. Bank of Ireland is consistently creating ways to help with your development. If you are ambitious and keen to learn, the possibilities are endless.

 

What makes you proud to say you work with Bank of Ireland?

Bank of Ireland’s commitment to helping our communities to thrive makes me proud. In Northern Ireland, Bank of Ireland supports multiple community based business and sporting activities. The Bank has raised an outstanding amount of money for charity and encourages colleagues as individuals to get involved.

 

Anything else you would like to add?

I absolutely love working at Bank of Ireland and it is a world away from my previous career, in a good way! The possibilities working there are endless and I really feel valued as an employee.

Published on Nov 25, 2020

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