What is the opportunity?

This is an opportunity to lead the newly-formed Outsourcing CoE with Business Efficiency, playing a pivotal role in the development and execution of the Bank's outsourcing strategy and delivering enhanced outsourcing outcomes for the Bank from a regulatory and performance perspective!

In this role, you will:

• Develop and implement the outsourcing strategy aligned with the Bank's Group Strategy in conjunction with key stakeholders; and create, execute and keep refreshed a roadmap for achieving the Bank's strategic outsourcing target outcomes, ensuring appropriate funding is in place and all milestones are delivered in line with budget and agreed timelines.
• Lead the measurement and oversight of benefits realisation arising from the implementation of the outsourcing strategy and mentor and develop a high-performing team of experts and professionals within the CoE.
• Develop and oversee the implementation of change management strategies to ensure the strategy is understood and implemented appropriately across the Bank.
• Oversee the development and monitoring of key performance indicators (KPIs) to measure the success of the Bank's outsourcing footprints; and oversee the establishment and maintenance of a set of quality standards and protocols for all outsourcing arrangements across the lifecycle.
• Oversee the establishment and maintenance of an up-to-date, comprehensive and robust outsourcing risk and controls environment to ensure compliance with regulatory requirements and internal policies; and oversee the development, roll-out and ongoing maintenance of the Bank's Outsourcing Framework for the Group, including an annual review process and oversee the embedding of the Framework across the Group
• Oversee the establishment of an assurance process and infrastructure to ensure compliance with the prescribed quality standards across divisional management of outsourcing
• Ensure the Outsourcing Committee has a data-driven and holistic view of progress against strategy, status of the risk & controls environment and any other material outsourcing matters.
• Oversee coordination of the Executive Outsourcing Committee with onward reporting to executive forums and board as required; represent the COE at the Outsourcing Committee; and lead constructive and effective challenge to the business areas on the monitoring and management of critical outsourced arrangements.
• Engage with the Board at agreed intervals to share concise, data driven updates on status of outsourcing arrangements and provide updates on progress against the roadmap, including benefits realisation.
• Engage with relevant regulatory bodies on strategic outsourcing matters, including representing the narrative on the Bank's outsourcing roadmap and staying connected to the priorities as defined by the relevant stakeholders.
• Work closely with senior executives and colleagues across Business Efficiency, Procurement and Divisions, along with 2nd and 3rd LoD to deliver the Bank's target outcomes, and serve as a trusted advisor to the Outsourcing Committee and members of senior management on strategic outsourcing matters.

What will make you stand out

The successful candidate will have significant experience within management and leadership ideally with outsourcing, vendor management or related fields, preferably within the financial services industry. A proven track record in leading and managing teams, preferably within a CoE or similar strategic function and have a deep understanding of the banking sector.

You will be a Strategic thinker with an ability to develop and implement long-term strategies, demonstrate stakeholder management and have strong business acumen with the ability to bring robust and constructive challenges at executive level.

Experience with any of the following will also help you to stand out.

• Strong understanding of risk management and regulatory compliance
• Proven ability to drive and embed change
• Team player who can foster a collaborative culture

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team.

The Head of the Outsourcing Centre of Excellence (CoE) is a senior leadership role responsible for developing and executing the strategic vision for outsourcing within the Bank. This role focuses on outsourcing strategy development and delivery, overseeing the portfolio of outsourced providers and on ensuring a robust risk and controls environment is in place for all outsourcing activities.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the base location being Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with manager

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Flexible working matching promise

We know how important flexible working arrangements are to our colleagues, and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!)

At the heart of our purpose is our commitment to Inclusion & Diversity:

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce, this is supported by the development of our Employee Support Networks.

We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com