What is the opportunity?

This is a senior leadership role with responsibility for shaping the future product, pricing and customer experience strategy across Northridge Finance and Marshall Leasing. As Head of Product Management, you will own the full lifecycle of vehicle finance and leasing products, from proposition design and pricing frameworks through to governance and performance management.

Reporting directly to the Managing Director, you will lead a multidisciplinary team covering product, pricing, analytics and customer insight. Acting as a key link between commercial, operational and enterprise functions, you will influence business?'wide strategy, drive data?'led decision making and ensure products deliver strong commercial performance alongside excellent customer outcomes. The role offers significant transparency and scope to shape the long?'term success of two established vehicle finance businesses.

The role can be based in Belfast, Bristol or London under a hybrid working model.

In this role, you will:

Product & Proposition Leadership

You will hold end?'to?'end ownership of the product portfolio, ensuring products are customer?'centric, well governed and deliver the intended outcomes by design. This includes developing new propositions, refreshing or retiring existing products and finding opportunities to support customer retention and cross?'sell.

Pricing & Commercial Performance

Pricing strategy sits at the heart of the role. You will set and be responsible for pricing frameworks across retail, intermediary and corporate propositions, ensuring pricing remains competitive, market?'aligned and consistent with business values, volume ambitions and risk appetite.

Analytics & Insight

You will champion data?'driven decision making across product and pricing, using analytics to balance commercial priorities, risk management and customer outcomes. This includes periodic reviews of pricing strategies, contribution to UK?'wide P&L thinking, and the translation of insight into practical actions that improve performance and customer value.

Customer Experience & Loyalty

You will take ownership of how customers experience the business across the product lifecycle, using insight and feedback to improve journeys and outcomes. This includes responsibility for customer communication strategies, retention tools (particularly at intermediary level), and oversight of core customer platforms such as the Contact Management System.

Operational & Regulatory Oversight

The role acts as a key link with customer?'facing operations, including customer service and collections (from a customer, rather than financial, perspective). You will provide oversight of complaint trends, engage with Group complaints teams and represent the business at relevant Finance & Leasing Association operational and regulatory forums.

What will make you stand out?

• You will bring deep expertise in asset finance and leasing products, alongside strong knowledge of relevant regulation and market dynamics.
• A proven background in product management, pricing strategy, customer experience and governance, with the analytical capability to translate insight into commercial and customer outcomes.
• Strong communication, leadership and influencing skills are crucial, as the role requires delivery through teams and stakeholders beyond direct reporting lines.
• Demonstrate resilience, be solutions?'focused and have a willingness to embrace innovation, with the credibility to operate confidently at senior level.

Essential qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

This role operates across both Northridge Finance and Marshall Leasing and owns the integration of product, pricing, analytics and customer insight into a cohesive proposition strategy. The team supports product governance, market monitoring, customer experience measurement and the translation of pricing and analysis into effective intermediary and corporate bids.

This is a hybrid role, with the primary offices to be confirmed within the UK. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

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Why work with us?

Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 26 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Flexible working matching promise

We know how important flexible working arrangements are to our colleagues, and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!)