What is the opportunity?

This is an exciting opportunity to build meaningful relationships with small business and agri customers across Northern Ireland, while supporting growth for both your customers and the Bank. You will play a key role in delivering a responsive, relationship-led service, helping customers make informed financial decisions. With a strong focus on collaboration, you'll work closely with colleagues and intermediaries to maximise opportunities and deliver a consistent, high-quality experience.

Location of the role - Belfast and across NI

In this role, you will:

- Build and manage long-term relationships with small business and agri customers, understanding their needs and providing clear, practical solutions
- Support business growth by identifying opportunities and making referrals to colleagues across the wider Bank
- Manage your customer portfolio, including preparing and submitting credit applications and monitoring associated risk
- Deliver a consistent and reliable service, taking ownership of customer outcomes and resolving queries effectively
- Work closely with the Senior Business Manager and team to maintain a positive, collaborative environment and support team performance

What will make you stand out?

You are passionate about building relationships and take pride in delivering a great customer experience. You listen carefully, communicate clearly, and work in a way that builds trust and confidence with customers and colleagues alike.

You bring strong influencing and networking skills, along with the ability to identify opportunities that support both customer needs and business growth. You're comfortable working collaboratively and enjoy contributing to a supportive, high-performing team.

You have previous lending or credit experience

Knowledge of the local Northern Ireland market and key sectors such as small business or agri

A track record of managing customer relationships and delivering strong service outcomes

Essential qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The Business Banking Growth team is a key part of the Northern Ireland franchise, focused on supporting local businesses to succeed and grow. We offer a range of financial solutions, including loans, asset finance, commercial finance and deposit products.

This is a hybrid role, based primarily in Belfast, with travel to business centres across Northern Ireland for collaboration and customer meetings. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support connection and teamwork. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with us

The Bank of Ireland company culture prioritises work life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions.
Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme and financial wellbeing coaches.
We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career