What is the opportunity?

Join a dynamic, customer-focused team where your enthusiasm and initiative will be valued. This is a fantastic opportunity for a motivated individual to grow professionally, enhance their customer service skills, and make a meaningful impact by working closely with our diverse business and corporate clients.

You'll deliver exceptional service to our Business Customers by employing performance data and customer feedback to drive continuous improvement and ensure a best-in-class experience.

In this role, you will:

• Develop and implement improvements to improve the Customer Experience
• Engage with BPO partners as part of day to day operations
• Play a key role in supporting our customers transitioning to SEPA Instant payments
• Work in compliance with all internal and external regulatory requirements

What will make you stand out

• Demonstrated capability to put the customer first in every interaction
• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
• Self motivated with the necessary aim to achieve agreed goals
• Adaptive to new technologies & platforms

While not crucial to apply the following would be a strong bonus!

• An interest in collating MI and using it to benefit both Customers & Colleagues
• Dedicated to personal organisational and individual development of skills, knowledge & ability.

Essential qualifications

There are no minimum educational requirements for this role.

More about the team

Corporate and Commercial Onboarding & Treasury Services sits within Strategic Transformation & Operations (ST&O) team in Corporate and Commercial Banking. ST&O team is a centralised divisional operations function, integrating our service model, delivering operational excellence and driving our strategic transformation agenda. CCTS currently incorporates Treasury Operations, Payment Operations & Payment Investigations.

This is a hybrid role, based primarily at The Areana, Tallaght. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!