What is the opportunity?

This is an exciting opportunity for someone with experience in an IT support or application development role to join a friendly and professional team! We pride ourselves on our service to the customer, working to meet the Bank's strategic priorities whilst aligning with the Group IT objectives.

The successful candidate will support the various finance systems used by UK Mortgages, which includes SUMMIT mortgage system, interfaces, reporting and databases. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework. This role requires close liaison with external suppliers, internal IT teams and Business areas.

In this role, you will:

• Work within the ITIL framework to manage incidents, problems and changes.
• Investigate and resolve system issues raised via Service Desk with either permanent solutions or temporary workarounds.
• Address the root causes of incidents to prevent recurrent incidents to minimise business impact by applying data fixes or other changes to the systems.
• Develop, test, document and implement system changes upon business request or where problem resolution is required.
• Document incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents promptly.
• Be involved in risk remediation and service improvement activities by participating in any local or group wide projects.
• Take the initiative to suggest improvements to the services from an Application Operations perspective.
• Monitor day-to-day operations to ensure service stability and report to management.

What will make you stand out?

You have good experience working on IT systems (Oracle/SQL/PL*SQL), with strong Oracle knowledge required to be successful in this role. You have a proven track record of developing fixes to resolve service issues with experience in Unix/Lunix and shell scripting. You can work well under SLAs and communicate effectively with people at all levels. You are a problem solver with strong analytical reasoning skills.

The following will make you stand out, but is not necessary to apply:

• Experience of IT service management.
• ITIL Foundation qualification or equivalent.
• Experience of working with Third Party Vendors/Managed Service Providers.
• Knowledge of file transfer tools(Connect Direct).
• Experience in Control-M batch scheduler.
• Experience in GIT/Bitbucket.
• Exposure to JBoss and Axway environments.

Essential qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Bristol Application Operations (Back End), which is part of Technology Services, is responsible for the full end-to-end support of a wide range of systems/applications used by Business users.

This is a hybrid role, based primarily at our Bristol/London office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!